CD: Telephone Skills Training for Dealership Staff (DBE2)
DealersEdge Audio Program for:
All dealership staff interacting with customers via telephone
Telephone Skills Training for Dealership Staff
Tune-up your key staff's telephone skills in just 90 minutes!
Make the most of every telephone opportunity with the customer. Learn how to build rapport on the phone and how that can lead to increased trust and appointment and closing rates!
Order your CD online or call Member Services at 800-321-5312 or dial 1-609-879-4456.
Featuring: Angela Burmeister a telephone training pro from
Angela is not only a telephone skills training professional, but served as Training and Performance Manager at major dealerships in Indiana.
Click To Order Right Now - Online
or call Member Services at 800-321-5312 or you can dial 1-609-879-4456.
Every minute of every day the telephone rings at your dealership. Staff members taking these calls, whether they are part of your Business Development Center efforts, or rank and file sales and service personnel, have a unique and sometimes very short opportunity to create a positive impression of your dealership.
All too often, the first impression is not what you would like it to be.
Spend just 90 minutes with Angela and provide your staff with concrete tips on how to use your telephone opportunity with the customer to greater advantage.
Improving your telephone image - improves your sales results!
What you will learn:
- Techniques to advance a positive first impression into a positive lasting impression and the significant rewards this brings both for the dealership and the caller.
- The three key parts of an effective greeting to set the tone for the call from the very beginning.
- How to guide a conversation from the start and stay in control, while ensuring that the customer feels well cared for.
- How to adjust these call control methods based on verbal cues they receive from the customer.
- How to quickly build and maintain rapport using vocabulary and voice tone techniques.
- Different voice tone choices will be discussed including their individual potential for upsetting or delighting the customer.
- Vocabulary choices will be discussed as well to decrease resistance and avoid sounding patronizing, impatient or condescending.
- Learn how to enhance your personality on the phone - not bury it under scripting.
- Plus, some tips for more effective communication through e-mail and Internet chat.
- By attending and implementing the newly learned techniques there will be an overall polish and improved professionalism as we keep pace with today's current best practices!
You don't want to miss this Training Opportunity!
Brng Angela to your dealership - order this audio training session online
or Call 800-321-5312 or 1-609-879-4456
You do not want to miss this special DealersEdge® Presentation
$298 Per Set - plus $10 S&H (international additional)
Who would benefit from this Audio Program:
If someone picks up the phone in your department and talks to customers, you and your staff members will benefit from Angela's professional phone skills presentation. An absolute must for your training library!
What's a TeleSeminar?
A DealersEdge TeleSeminar is a live, interactive 60 to 90-minute seminar presented over the telephone. It's a convenient, affordable and effective way to train dealership management and staff. Dealers from across the country dial in at the designated time, enter a PIN code provided with registration and listen by speakerphone to the presentation. You pay just one registration fee for as many participants as you wish. You also have the opportunity to ask questions during announced Q&A sessions.
A TeleSeminar is a fast, time-saving way to get your entire team up to speed on issues critical to your dealership. You get the ideas, information and training you need without the hassles or prohibitive expense. There's no travel time, no airlines and no time out of the store.
Money-Back guarantee of satisfaction:
There's no risk. If you're not satisfied with the program, for any reason, just let us know. We'll refund 100% of your purchase price.
Order your copy now online - Call 800-321-5312 or 1-609-879-4456 for personal service.
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