Mike DelGiudice & Lisa Reynolds: Dealership IT and Data Security in an Age of Multiple Devices and Systems Smart Phones, Tablets, Lap Tops, Employee Devices, Open Wireless Connections, Cloud Data Storage and Access, Employee Installed Software and Apps...and the list goes on! Where you are vulnerable and how to safeguard your systems!
Thursday, May 16th at 1pm Eastern and 10am Pacific
Those who would invade your systems to steal data and otherwise do you harm have multiple opportunities to work their evil in your dealership. Data security can no longer be treated as an after-thought. Careful and complete planning for data and systems security is a must! Our presenters for this Webinar are members of the Crowe Horwath LLP professional staff specialising in working with auto dealers and their IT needs and security.
(WGE3) Registration: $298 per connection
Presenter: Mike DelGiudice & Lisa Reynolds of Crowe Horwath, LLP
Lloyd Schiller: Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed! If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order. Improvements include a much better-served customer, improved CSI & profitability, and a better-focused management team!
Thursday, May 23rd at 1pm Eastern and 10am Pacific The 1980s saw the introduction and growth of teams, simple support groups and lateral support groups - all of which provided benefits to smooth shop operation. But the accelerating growth and influence of advanced technologies are forcing some primarily large and high-line dealerships to conclude that a new organization in service is required to help them make the grade. Join Lloyd for this special presentation, featuring two case studies of a "re-thinking" of how the service department organizes and compensates productive technicians for a smoother, faster and more profitable work flow. Caveat: Lloyd cautions that smaller dealers and most Asian import dealerships will not find an immediate application for the lessons learned via these case studies. But if you have 15 or more technicians, are a large High Line or Domestic Dealership, the ideas and suggestions will definitely apply.
Stan Sher: Evolving BDC Management Strategies: How to Keep Pace With the Changes & Make the New Pieces Fit! Exploding advances in related technology has driven rapid advancement of traditional BDC strategies. Learn the new benchmarks often driven by new technologies. Learn why so many BDC operations continue to fail.
Thursday, May 30th at 1pm Eastern and 10am Pacific Twenty years ago dealership Business Development Centers were nothing more than phone rooms where low-performing salespeople were sent as a sort of punishment. The Internet changed that and BDC operations became more formalized and technology-driven. Today's BDC is a critical part of the car dealer's customer handling strategy. But it takes many forms. Has you BDC evolved ... have you advanced along with the new capabilities?
