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Service Manager Aug 15, 2010 Issue

Service Manager Case Study
When the service manager loses control of the shop
One definition of management is the art of getting work done through other people. That's a pretty apt description of a service manager's job in any dealership. But what happens when the service department staff takes matters into their own hands and decide how the day's work will get accomplished?

“Grow your own” still the best bet for bringing new techs into the shop
Everybody talks about but it is the rare service manager who actually gets creative when it comes to recruiting high quality employees into the dealership. In Regina, Saskatchewan, however, car dealers don't have much choice except to devise imaginative ways to attract new staff members. A good example is the action taken by the service manager for the local Ford dealership.

New Jersey dealers boost service appointments with new tools
If service department profits are being squeezed from all angles: Reduced warranty payments, tough aftermarket competition, and better vehicle quality, then one answer to becoming more profitable is for service managers to embrace some of the new technologies available to them. For instance, several New Jersey Toyota dealerships are singing the praises of an online appointment system's recent enhancement that hiked service appointment by 12% in one shop alone.