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Service Advisor July 1, 2009
| - Top telephone tips and techniques for dealership service advisors
High scores in Customer Satisfaction Index (CSI) surveys are what every franchised dealership, large or small, is aiming to achieve. As service advisors, you are the front line in determining that CSI score and you play a large part in keeping those customers coming back. Every telephone call to service is an opportunity to win or to lose customers. Here are some of the essential telephone skills, techniques and best practices to help ensure that your customers have a positive experience:
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