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Advisor Skills
Pre-writing repair orders allows for more "face" time with customers
If your dealership's management promotes the use of service appointments, and they should, pre-writing repair orders is a logical next step for wringing additional benefits from the appointment process.

Missouri dealer no-shows drop to under 10%
Cut down on appointment no-shows with text messaging follow-up
Two years ago about 25% of those customers who made service appointments at Tom Pappas Toyota in St. Louis didn't actually show up. A year ago, service manager Mark Trent installed a text messaging follow up program for use by service advisors and today the no show rate is under ten percent.

A five-step process for logging more hours per R.O.
What's the difference between a service writer and a service advisor? Service writers do only what is expected of them to maintain their livelihood.

There are nine keys for improving CSI
There's an old dealership joke where a service director told a group of advisors that they had to communicate with their customers with sincerity. One of the advisors chimed in, "Sincerity, no problem, I can fake that."