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Service Advisor Feb 15, 2008
| - Advisor Skills: What's trust got to do with it?
High ethical standards are a standout characteristic of great service advisors: They tend to operate with 'full disclosure,' telling their customers the negatives as well as the positives. Most of the top one percent of service advisors believe that their high ethical standards are an important factor in their success.
| - Selling service to women
If you're looking for ways to increase your income - and what smart dealership sales pro isn't - one of the fundamental processes you need to review is your lead management activity. Prospect leads can originate in a variety of ways, and there is often only a very loose structure in place to manage and react to those leads. Your sales pipeline and your ability to hit revenue targets all begin with good lead management. Try these five strategies for improving your lead management efforts.
| - Selling service, building CSI
How to overcome a reluctance to ask questions
Most service advisors are familiar with something known as "call reluctance," the anxiety-inducing dread of picking up the phone. Question reluctance is equally prevalent among service advisors, yet it's rarely discussed or addressed. Question reluctance, that is, avoiding asking necessary questions, sabotages results equally as much as its first cousin, call reluctance.
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