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Service Advisor Aug 1, 2009
Advisor Skills Shop scheduling vs. shop capacity
One of the toughest balancing acts of the
service advisors’ job involves scheduling and dispatching work. Schedule too little
and we’re sending the techs home early and paychecks suffer. Therefore, the
natural tendency is to overbook the shop. That lends to problems as we get
rushed to get everyone in.
Policy decisions What does a $1 write-off mean?
Leaving money on the table is just like draining it from
your shop’s bottom line.
Dealerships operate at a notoriously thin profit
margin. It’s just the nature of the business that cycles through feast or famine
as sales peak and bottom-out during a typical year. So one day we can be up and
the next day the shop is losing money.
In dealership shops today, there are more types of service
styles and techniques than we can count. So how do you know what works and what
doesn't? It really boils down to what works for you and what works in your