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Dealer Business Briefing Sept 1, 2009
| - Rules on Robo-calls change September 1
Robo-call is a term for an automated telemarketing phone call that uses both a computerized auto-dialer and a computer-delivered recorded message. The implication is that a “robo-call” resembles a telephone call from a robot.
| - Should car dealers record employee disciplinary meetings?
This is a tricky one. What should a dealership manager’s response be if an employee says he wants to record a meeting his supervisor has scheduled to discuss performance problems. Should the dealership permit the recording? What if the employee records the meeting without permission?
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