1.  Failing to follow a consistent procedure

2.  Failing to set a commitment objective

3.  Failing to ask the right questions

4.  Failing to present effectively

5.  Failing to ask for a commitment

These mistakes decrease growth potential.

Failing to follow a consistent procedure: Some service advisors are simply "winging it". They have no consistent procedure to follow that helps them navigate through the upsell process.

Failing to set a commitment objective: Service advisors often start the day without setting and accomplishing a clear objective.

Failing to ask the best questions: Questions are the number one tool service advisors have for moving the service transaction forward. If used incorrectly, potential business is lost.

Failing to present effectively: Some service advisors talk too much and listen too little. The "gift of gab" does not work on the service drive.

Failing to ask for a commitment: Service advisors often miss or lose opportunities, manipulate or don't ask for the commitment effectively.