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Service Advisor May 15, 2012
| - Automotive’s most wanted
Here are the top items to look for on any vehicle in the drive for suggested repairs and maintenance. Looking for extra service opportunities this month? Look no further than this list. According to the Vehicle Maintenance Council four out of five cars need maintenance, and here are the top twelve items beyond an oil change. Most of these can be discovered on a thorough walk-around of the vehicle.
| - Cut the cord – fast phone tips
If it seems that you spend half of your day with a phone to your ear, you might be right. Here's how to speed up the process. While in a shop recently we spoke to the dealer about Service Advisor performance. There were several items listed as growth parts, but we found one in particular that was going to be a challenge. She mentioned that the Advisors seemed to be getting overwhelmed with phone calls and in-depth conversations.
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