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Workshop Archive 2015

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Guiding Your Team to Success… The Management Magic of One-on-One Coaching

Featuring: Steve Nickelsen

Air Date: December 17, 2015
Program Length: 60 Minutes

SKU DJL3

Becoming a successful manager is all about getting the very best from every member of your team. 
Learn the secrets of "1 on 1 Coaching" and how this skill can make you a super star manager!

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3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement

Featuring: Brooke Samples

Air Date: December 10, 2014
Program Length: 60 Minutes

SKU DJL2

How to implement 3 challenging, but highly effective process changes that will improve customer relationships and the bottom line at the same time!

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Dealership Valuation - "Blue Sky" is Not What It Used to Be

Featuring: Steve Schumacher, CPA, ASA & Stuart McCallum of Crowe Horwath LLP

Air Date: November 19, 2015
Program Length: 60 Minutes 

SKU DJK3

With many new buyers in the market… private equity, family offices, ever-expanding auto groups… more sophisticated dealership valuation techniques are becoming the norm.

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High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards

Featuring: Greg Criss

Air Date: October 29, 2015
Program Length: 60 Minutes
SKU: DJK1 

As your customers and guests keep raising the bar of what is expected… how can you continue to WOW them and earn their respect and future business?

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5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

Featuring: Rob Campbell

Air Date: October 1, 2015
Program Length: 90 Minutes

SKU DJJ1

The growing number of CPO - Extended Warranty Covered- vehicles places a new layer of opportunity for fraudulent claiming by overly aggressive technicians and customer-facing advisors and supervisors.

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Labor Law Basics for Car Dealers… 4 Things You Need to Know

Featuring: Charles Feuss J.D. of Kilpatrick, Townsend & Stockton LLP

Air Date: September 17, 2015
Program Length: 80 Minutes

SKU DJI3

(US Auto Dealers Only)

Hiring and Firing in most dealerships is an "all-the-time" activity. Every manager involved needs to be aware of these 5 areas of the law and how to comply.

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Aging Parts Inventory - Valued Assets or Worthless Artifacts

Featuring: Chuck Hartle' of PartsEdge

Air Date: August 20, 1015
Program Length: 80 Minutes
SKU: DJH3 

As "American Pickers" has demonstrated… some old stuff can be worth some serious cash. In your parts department however, old stuff is mostly just junk!

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Service Menu Design & Profit Structuring…Art & Science

Presenter: Ray Branch of the KEEPS Corp

Air Date: June 18, 2015
Program Length: 70 Minutes
SKU: DJF3 

How to Reverse Engineer Your Service Menus to improve profits while still selling tons of discounted menu services.

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Dealership IT Managers - 5 Top Sure-Fire Bottom Line Builders

Presenter: Erik Nachbahr

Air Date: June 11, 2015
Program Length: 72 Minutes 

SKU DJF2

Learn the Top 5 improvements that most IT Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

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General Managers - 5 Top Sure-Fire Bottom Line Builders

Presenter: Jeff Sacks

Air Date: June 4, 2015
Program Length: 80 Minutes 

SKU DJF1

Learn the Top 5 improvements that most GMs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

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BDC Managers - 5 Top Sure-Fire Bottom Line Builders

Presenter: Joni Stuker

Air Date: May 28, 2015
Program Length: 80 Minutes 

SKU DJE4

Learn the Top 5 improvements that most BDC Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

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Sales Managers: 5 Surefire Quick Fixes for Immediate Profit Improvement

Presenter: Steve Nickelsen of Nickelsen Partners

Air Date: Thursday May 21, 2015
Program Length: 80 Minutes

SKU DJE3

Learn the Top 5 improvements that most Sales Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

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Expense Control - How to Benefit with a "Sourcing Plan"

Presenter: Doug Austin, President of Strategic Source 

Air Date: May 7, 2015
Program Length: 80 Minutes 

SKU DJE1

Learn how to reduce routine costs of doing business by $1 Million, or more, over 36 months!

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Service Mgrs - 5 Top Sure-Fire Bottom Line Builders

Presenter: Rob Campbell of The Mironov Group

Air Date: April 30, 2015
Program Length: 80 Minutes

SKU DJD5

Learn the Top 5 improvements that most Service Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

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Top 10 Digital Marketing Mistakes for Auto Dealers

Presenter: Nan Mossey

Air Date: April 9, 2015
Program Length: 80 Minutes

SKU DJD2

Digital Marketing in dealerships… as soon as you get the process set everything changes again… and then again! Discover the Top 10 Mistakes currently in play and how to turn it all to your advantage!

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Dealership Controllers: How to Financially Triage and Cure Poor Performance in Key Departments

Presenter Rob Campbell & Christine Andrews

Air Date: March 19, 2015
Program Length: 80 Minutes

SKU DJC3

Poor Performance in Sales, Service, Parts or the Business Office is often hidden by root causes that lie beneath the surface. Learn the keys to identifying… and then curing less than satisfactory financial performance.

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Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

Presenter Greg Criss

Air Date: March12, 2015
Program Length: 75 Minutes

SKU DJC2

Massive Recall Programs are causing many service departments to suffer a significant decline in profits. Learn how some dealers are managing recall programs while preventing profit erosion and bad service lane habits.

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Habits and Practices of the Exceptional Parts Manager

Presenter: Mike Nicholes

Air Date: March 5, 2015
Program Length: 60 Minutes

SKU DJC1

Parts Managers control a lot of dealership money and capital… They are also Key Players impacting how smoothly & profitably your service department will run. Learn how the best Parts Managers in the business get it done every day.

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How to Reconcile & Explain Differences Between the Sales/CRM Gross and the Accounting Gross

Presenter Sandi Jerome

Air Date: February 26, 2015
Program Length: 60 Minutes
SKU DJB4 

How to Reconcile the Differences and educate each other to reduce misunderstanding, mistrust and sometimes all-out inter-departmental warfare.

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Habits & Practices of the Exceptional Body Shop Manager

Presenter Gary Edwards, President, Edwards & Associates

Air Date: February 12  2015
Program Length: 80 Minutes

SKU DJB2

Similar to traditional dealership Fixed Operations… But at the same time very different. Find out what makes the Best Body Shop Managers Excel!

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Advanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions

Presenter David Summers

Air Date: February 5, 2015
Program Length: 70 Minutes
SKU: DJB1 

Parts storage space is always at a premium - learn techniques to get more parts into the existing parts warehouse.

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Habits & Practices of Exceptional BDC Managers

Presenter Joni Stuker

Air Date: January 20, 2015
Program Length: 70 minutes

SKU DJA3

Some BDCs Succeed Beyond Expectations… Others Flounder or even Fail. The Difference is almost always the Manager. The Exceptional BDC Mgr makes it work!

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Habits & Practices of Exceptional F&I Managers

Presenter: Becky Chernek

Air Date: January 15, 2015
Program Length: 90 minutes

SKU DJA2

Learn the skills and habits of the most skilled F&I Managers in the business. By the way… also the most highly compensated.

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