Fixed Ops & Service Management Workshops

Click Workshop Image to access Video Recording, Streaming Podcast / Mp3 Download, Handouts and Executive Summary.

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Quick Service Lanes and Express Service Operations are a challenge. How
is Quick Service working in your store/ Rob Kealey performs a Health
Check and has some recommendations

Featuring: Rob Kealey of Fixed Ops Solutions 360
Air Date: October 17 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 

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Health Check: Service Lane

Service Customers in your Service Lane provide multiple opportunities every day to either build or destroy customer relationships and future business.  Let’s do a Health Check…

 

Featuring: Rob Kealey of Fixed Ops Solutions 360
Air Date: September 19 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 
SKU DNI3

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Health Check: Parts Physical Inventory

Horror stories on the results of a physical count of your parts inventory are sometimes epic.  Let’s do a Health Check on your physical inventory process and see how it measures up.

 

Featuring: Mark Payne Total Dealer Solutions

Air Date: Thursday August 22 2019

1pm Eastern / 12pm Central / 11am Mountain / 10am Pacific

Program Length: 60 minutes 

SKU DNH4

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Health Check: Dealership Body Shop

If you have a Body Shop… Or Thinking About it… This Performance Check List is for you!

Featuring: Gary Edwards
Air Date: Thursday June 20 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 
SKU DNF3

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Health Check: How Healthy is Your Parts Dept?

Chuck Hartle’s Checklist of What to Look For in an Efficiently Run and Highly Profitable Parts Department

Featuring: Chuck Hartle’ of PartsEdge
Air Date: Thursday May 23 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 
SKU DNE4

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How Auto Dealers are Benefitting from “Ride-Share” Drivers

Featuring: Brian Benstock, VP & GM at Paragon Honda and Paragon Acura
Air Date: March 28 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 
SKU DNC4

Catering to Uber, Lyft and other Ride Share Entrepreneurs 

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How to Write a Killer Business Plan for Service Improvement

Featuring:Don Tipton
Air Date: Thursday March 7 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 
SKU DNC1

How to Advance from Caretaker to Business Builder

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Keys to Shrinking WIP and Unapplied Labor

Featuring: Rob Campbell from Withum
Air Date: January 17 2019
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 
SKU DNA3

Unapplied labor hours means you either did not sell the time (which of course is now no longer saleable), or the accounting is not tight and efficient.
If you have larger than acceptable WIP or Unapplied Labor or those accounts are growing rather than shrinking, then this Online Workshop is for you. 

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Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

Air Date: Thursday November 15, 2018
1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Featuring: Don Tipton
SKU EMK3

Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

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How Healthy is Your Service Department? Let’s Perform a Check Up

Featuring: Ed Kovalchick of Net Profit, Inc
Air Date: Thursday October 25 2018 at 1pm Eastern - 12pm Central - 11am Mountain - 10am Pacific
Program Length: 60 minutes 
SKU: DMJ4

Annual check ups are a means of auditing your health and wellbeing. Same goes for all dealership departments. Ed Kovalchick offers some guidelines to establish just how well your Service Department is performing.

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A Scientifically Proven & New Look at Fixed Ops Pay Plans

Presenter: Ray Branch of The KEEPs Corporation
Air Date: August 23 2018
Program Length: 90 minutes 
SKU: EMH4

Traditional Fixed Ops Pay Plans reward average performance… and if fact promote mediocrity. Better to use Key Performance Indicators to change behavior (process) to produce the gross profit goals desired.

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Auto Technicians: Finding, Recruiting & Training for Today and the Future

Featuring: Ed Kovalchick, Net Profit Inc
Air Date: August 2 2018
Program Length: 60 minutes 
SKU DMH1

Current auto technician shortages, along with projected increased demand, is a real problem. Ed Kovalchick focuses on the growing problem and offers numerous ways you can recruit successfully for this vital position.

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The Exceptional Service Advisor

Featuring: Don Tipton

Air Date: July 19 2018
Length: 65 Minutes
SKU EMG3

Get the Right Person in the All-Important Service Advisor Position… Arguably the Most Significant "Profit Impact Player" on your Team!

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How to Balance the Parts Department Checkbook

Presenter: Rob Campbell
Air Date: May 31 2018
Program Length: 60 minutes 
SKU DME5

How to make the Parts DMS inventory Jive with the General Ledger!

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How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department

Presenter: Don Tipton of DTC Retail Consulting
Air Date: May 10 2018
Program Length: 90 minutes 
SKU EME2

Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!

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2018 Update: Habits & Practices of the Exceptional Service Manager

Featuring: Ed Kovalchick of Net Profit Inc.

Air Date: April 5 2018
Program Length: 60 Minutes
SKU: DMD1

Some Exceptional Service Managers have Mastered the Art of Business Building… Here is how they consistently get it done! 

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Business Math and Financial Analysis for Service Managers

Featuring: Rob Campbell - WithumSmith+Brown

Air Date: March 15 2018
Program Length: 60 Minutes
SKU: DMC3

Basic & Advanced Financial Analysis for Dealership Service Directors & Managers – Forecasting – Net Profit Improvement

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Understanding the Automotive Financial Statement for GMs and Dealership Department Managers

Featuring: Brooke Samples of Profit Blueprints LLC

Air Date: February 22 2018
Program Length: 60 Minutes
SKU: DMB4

Popular Skill Workshop Returns with Revisions & Additions in Response to Attendee Questions & Concerns

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Building a BDC to Boost Service & Parts Profits

Featuring: Joni Stuker

Air Date: December 14 2017
Program Length: 60 Minutes
SKU: DLL2

A detailed discussion of how to apply this tested & proven business-building process to help fuel service and parts growth!

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Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017

Featuring: Chuck Hartle'

Air Date: November 9 2017
Program Length: 60 Minutes
SKU: DLK2

How to build the perfect parts pricing strategies for Customer, Wholesale and Internal sales. Explore the role of Price Escalators in search of the right balance for price, value and profits. Past workshop, updated for 2017.

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Declined Service Recommendations - Creating a Solid Follow Up Calling Process

Featuring: Greg Criss

Air Date: October 19 2017
Program Length: 60 Minutes
SKU: DLJ3 

Instead of just recording “Service Declined” on the repair order, how about creating a multi-step phone marketing process to bring some of that high profit work back into the shop?

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How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor

Featuring: Steve Kwiatkowski

Air Date: August 17 2017
Program Length: 75 Minutes
SKU: ELH3

The key to securing a steady stream of service business… for NOW… but also for down the road … is to win the heart and loyalty of your current customers.

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How to Apply for Retail Rates for Factory Reimbursed Warranty Claims

Featuring: Rob Campbell & Lou Young of Withum Smith & Brown

Air Date: July 20 2017
Program Length: 60 Minutes
SKU: DLG3

Learn how to apply and receive retail rates for parts and labor for your factory warranty repairs… in accordance with 40+ state laws

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New Electronic Service Department Applications. What You Need to Know

Featuring: Stefan Drechsel of The Gillrie Institute

Air Date: July 13 2018
Program Length: 60 Minutes
SKU: DLG2

Service Scheduling and Appointments, Tablet-Based Walk Arounds, Electronic Multi-Point Inspections… What works? What doesn’t? What’s Worth the Price?

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How to Build a Killer Business Plan for Service

Featuring: Don Tipton

Air Date: June 29 2018
Program Length: 80 Minutes
SKU: ELF5

No Coasting… How to Become a Service Business Builder

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How to Detect and Prevent Internal Theft

Featuring: Brooke Samples

Air Date: June 22 2017
Program Length: 90 Minutes
SKU: ELF4

It is almost always the long-term and very trusted employee that ends up stealing the most. Common sense detection and prevention techniques… 

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How to Benefit from Tablets on the Service Drive

Featuring: Greg Criss

Air Date: April 6, 2017 
Program Length: 60 Minutes
SKU: DLD1

How tablets can benefit Service Drive Selling… But also how tablets can hide more significant selling process weaknesses. It's a tool not a magic pill.

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Effective Labor Rate Control and Management… The Art & The Science

Featuring: Ray Branch

Air Date: March 23, 2017 

Program Length: 80 Minutes
SKU: EJA1

Discover a plan and a painless process to significantly improve your Customer Pay ELR - Effective Labor Rate! Small almost invisible adjustments with huge bottom line impact!

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Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer

Featuring: Don Tipton

Air Date:  March 2, 2017 

Program Length: 80 Minutes
SKU: EKF4

Today's service customers demand fast, efficient service for routine maintenance… Many managers complain that it just does not work…. Why not? It works for some!

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The Power of a Blended BDC to Drive Sales for the Entire Dealership

Featuring: Joni Stuker

Air Date: March 16 2017 
Program Length: 60 Minutes 
SKU: DLC2

How to integrate Sales, Service and Parts into your BDC initiatives and multiply the value of your customer base.

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Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT

Featuring: Charlie Feuss J.D…. Employment Attorney

Air Date: January 19 2017
Program Length: 60 Minutes 
SKU: DLA3 

Charlie Feuss will bring some clarity to these issues - murky for years - and getting murkier

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How to Strap a Rocket to Your Service Department

Featuring: Don Tipton

Air Date: October 18, 2016 
Program Length: 30 Minutes
SKU: DKJA 

Don Tipton says that the average 12-technician service department can add over $600K in Gross Profit by effectively addressing 10 service operation pain points

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Innovative Techniques for Recruiting and Keeping Service Technicians

Featuring: Greg Criss

Air Date: August 18, 2016 
Program Length: 60 Minutes
SKU: DKH3

IIf you are having a difficult time…


•Finding qualified technicians
•With technician attrition
•Keeping "D" and "C" skilled techs
•Overpaying for skill level and production


…then this workshop is for you!

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Service Price vs Value: How to Win Over Your Customers and Your Service Advisors

Featuring: Rob Campbell

Air Date: June 2, 2016 
Program Length: 60 Minutes
SKU: DKF1

Convincing your Service Customers that your dealership offers fair pricing and exceptional value is an everyday task… made more difficult when your own staff is not convinced. If the SA is not a believer, the customer is not likely to be joining in.

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How to Avoid Physical Parts Inventory Horror Stories

Featuring: Mike Nicholes

Air Date: March 24, 2016 
Program Length: 60 Minutes
SKU: DKC4 

How and Why to Adopt a Perpetual Inventory System and Process

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7 Absolutely Essential Service Management Key Indicators

Featuring: Rob Campbell

Air Date: March 10, 2016 
Program Length: 60 Minutes
SKU: DKC2

Service Management Key Indicators that, when monitored carefully and heeded…. yield impressive results and record-breaking profit performance.

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Advanced Body Shop Management - Focusing on Marketing and Profits

Featuring: Gary Edwards, President of Edwards & Assoc Consulting

Air Date: February 11, 2016
Program Length: 60 Minutes
SKU: DKB2 

Modern Process is important… but to complete the picture of a healthy dealership body shop, the manager must know where profits come from and how to get more.

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The Service Pricing Challenge: How to Leverage Your Competitiveness for Marketing & Retention Success

Featuring: Les Silver, Partner at The KEEPS Corp - ROAMS

Air Date: January 21, 2016
Program Length: 60 Minutes
SKU: DKA3

First… Price it Right! Service pricing is seldom straight forward or easy to understand… especially for the less knowledgeable customer.

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Guiding Your Team to Success… The Management Magic of One-on-One Coaching

Featuring: Steve Nickelsen

Air Date: December 17, 2015
Program Length: 60 Minutes

SKU DJL3

Becoming a successful manager is all about getting the very best from every member of your team. 
Learn the secrets of "1 on 1 Coaching" and how this skill can make you a super star manager!

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3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement

Featuring: Brooke Samples

Air Date: December 10, 2014
Program Length: 60 Minutes

SKU DJL2

How to implement 3 challenging, but highly effective process changes that will improve customer relationships and the bottom line at the same time!

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High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards

Featuring: Greg Criss

Air Date: October 29, 2015
Program Length: 60 Minutes
SKU: DJK1 

As your customers and guests keep raising the bar of what is expected… how can you continue to WOW them and earn their respect and future business?

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5 Keys to Avoiding Perils of Factory and Extended Warranty Audits

Featuring: Rob Campbell

Air Date: October 1, 2015
Program Length: 90 Minutes

SKU DJJ1

The growing number of CPO - Extended Warranty Covered- vehicles places a new layer of opportunity for fraudulent claiming by overly aggressive technicians and customer-facing advisors and supervisors.

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Labor Law Basics for Car Dealers… 4 Things You Need to Know

Featuring: Charles Feuss J.D. of Kilpatrick, Townsend & Stockton LLP

Air Date: September 17, 2015
Program Length: 80 Minutes

SKU DJI3

(US Auto Dealers Only)

Hiring and Firing in most dealerships is an "all-the-time" activity. Every manager involved needs to be aware of these 5 areas of the law and how to comply.

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Aging Parts Inventory - Valued Assets or Worthless Artifacts

Featuring: Chuck Hartle' of PartsEdge

Air Date: August 20, 1015
Program Length: 80 Minutes
SKU: DJH3 

As "American Pickers" has demonstrated… some old stuff can be worth some serious cash. In your parts department however, old stuff is mostly just junk!

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Service Menu Design & Profit Structuring…Art & Science

Presenter: Ray Branch of the KEEPS Corp

Air Date: June 18, 2015
Program Length: 70 Minutes
SKU: DJF3 

How to Reverse Engineer Your Service Menus to improve profits while still selling tons of discounted menu services.

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Service Mgrs - 5 Top Sure-Fire Bottom Line Builders

Presenter: Rob Campbell of The Mironov Group

Air Date: April 30, 2015
Program Length: 80 Minutes

SKU DJD5

Learn the Top 5 improvements that most Service Mgrs can employ today to grow the bottom line… right now! The Low-Hanging Fruit is just begging to be picked!

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Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits

Presenter Greg Criss

Air Date: March12, 2015
Program Length: 75 Minutes

SKU DJC2

Massive Recall Programs are causing many service departments to suffer a significant decline in profits. Learn how some dealers are managing recall programs while preventing profit erosion and bad service lane habits.

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Habits and Practices of the Exceptional Parts Manager

Presenter: Mike Nicholes

Air Date: March 5, 2015
Program Length: 60 Minutes

SKU DJC1

Parts Managers control a lot of dealership money and capital… They are also Key Players impacting how smoothly & profitably your service department will run. Learn how the best Parts Managers in the business get it done every day.

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Habits & Practices of the Exceptional Body Shop Manager

Presenter Gary Edwards, President, Edwards & Associates

Air Date: February 12  2015
Program Length: 80 Minutes

SKU DJB2

Similar to traditional dealership Fixed Operations… But at the same time very different. Find out what makes the Best Body Shop Managers Excel!

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Advanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions

Presenter David Summers

Air Date: February 5, 2015
Program Length: 70 Minutes
SKU: DJB1 

Parts storage space is always at a premium - learn techniques to get more parts into the existing parts warehouse.

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All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results

Presenter: Steve Nickelsen of Nickelsen Partners

Air Date: December 28, 2014
Program Length: 80 Minutes
SKU DHL3

Being a successful manager is all about getting the very best out of every member of your team. Learn the magic of one-on-one coaching.

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Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System…It's Not Rocket Science

Chuck Hartle' of PartsEdge

Air Date: November 20, 2014
Program Length: 80 minutes

SKU DHK3

How to structure parts performance measurements so that common reporting and comparisons make more sense. Yes… it can be done!

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7 Essential Service Department Measurements

Rob Campbell of The Mironov Group

Air Date: October 9, 2014
Program Length: 70 minutes

SKU DHJ2

7 Service Management Fundamentals that, when implemented properly, yield impressive results and record-breaking profit performance.

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How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!

Presenter: David Summers of Autoway Consulting

Air Date: July 31, 2014
Program Length: 105 minutes

SKU DHG5

If you’ve tried selling parts online but gave up due to too much work for too little profit, you need to take another look. The business model has changed.

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Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail

Presenter: Rob Campbell of The Mironov Group

Air Date June 12, 2014
Program Length 120 minutes

SKU DHF2

The Continued Fast-pace of change in the service and parts business has pushed fixed ops directors to come up with new ideas on how to use pay plans to motivate.

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New NLRB "Quickie Election" Rules Make Dealers Vulnerable…What to do when the Union comes knocking…

Presenter: Steven Bernstein J.D.

Air Date: April 17, 2014
Program Length: 90 minutes.

SKU DHD3

With a Union-friendly White House and the power of executive "rule making," many smaller bargaining units…like car dealers..become likely targets!

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Keys to Shrinking WIP and Unapplied Labor

Presenter: Rob Campbell of The Mironov Group

Air Date: March 20, 2014
Program Length: 80 minutes

SKU DHC3

Practical tips on how to get a firm grip on these troublesome and profit draining accounts. Shrink the pile!

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Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants

Presenter: Greg Criss

Air Date: March 13, 2014
Program Length: 90 minutes

SKU DHC2

How to create a Career Path for positions that do not appear to have one. Learn how recognition and career advancement are better motivators than money alone.

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Coping with Tougher Dept of Labor - Wage & Hour Enforcement…What Car Dealers Need to Know

Presenter: Penny Phillips, J.D.

Air Date: February 20, 2014
Program Length: 95 minutes

SKU DHB3

Increases in DOL enforcement actions along with pending rule changes make careful attention to the Fair Labor Standards Act a must for auto dealerships & auto groups.

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Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail

Presenter: Chuck Hartle'

Air Date: February 13, 2013
Program Length: 100 minutes

SKU DHB2

Wholesale or Retail, pricing is the most important "P" in the Parts Business. Time to put away old matrix formulas and take a new look at Parts Profitability through Pricing.

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How to Match Service Marketing to Your Service Process for Maximum ROI

Presenter: Don Reed

Air Date: January 16,2014
Program Length: 85minutes

SKU DHA3

If you take care to match your Service Marketing Efforts to your overall department goals and organization…you'll get improved return on your marketing investment along with improved customer and employee satisfaction.

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BluePrinting the Body Shop… A Process for Improving Efficiency & Profits

Presenter: Greg Criss

Air Date: November 21, 2013
Program Length: 85 Minutes 

SKU DGK3

The key to larger body shop profits is in the creation of efficiencies that allow you to move more work through the shop per hour of operation. Here's how… 

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Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!

Presenter: Rob Campbell and Sebastian Banchitta of The Mironov Group

Air Date: November 14, 2013
Program Length: 80 Minutes

SKU DGK2

Knowing how to read, analyze and then create workable business strategies to impact these numbers is an important part of the Parts Managers job

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Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver

Presenter: Greg Criss - Criss Consulting

Air Date: June 27, 2013
Program Length: 80 minutes

SKU DGF4

Some service managers have figured out how to make a pretty good profit from their Quick Service departments.

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New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives

Presenter: Chuck Hartle' of PartsEdge

Air Date: June 20, 2013
Program Length: 100 minutes

SKU DGF3

"P" for Pricing - the Most Important "P" in the Parts Business

With General Motors introducing major changes to its parts systems, can Ford, Chrysler, Toyota, and Honda be far behind in requiring dealers to carry a broader inventory of parts. 
If you are still basing your parts pricing decisions on a factory price list and a pricing matrix, you are probably falling behind the times.

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Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!

Presenter: Lloyd Schiller

Air Date: May 23, 2013
Program Length 95 minutes

SKU DGE4

If you continually find yourself "balancing" your best technicians' hours by giving them "gravy" maintenance tasks, a "re-think" is in order. 

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What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting

Presenter: Brooke Samples of Profit Blueprints, LLC

Air Date: April 18, 2013
Program Length: 90 minutes

SKU DGD3

No one has more control of reaching higher Net Profits than you, the fixed operations managers, do. Reach the Net Profits you desire by learning how to quickly analyze your own monthly financial statement and to then take the necessary actions.