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SKU BNYH
Section 1- Financial & Enterprise Management Issues
Preparing for Huge Changes in Auto Retailing (MNB2) Alan Haig 7
Dealership Accounting Office Health Check (MNC3) Brooke Samples 15
Office if General Manager Health Check (MNF2) Jeff Sacks 23
Accounts Payable & Purchasing Health Check (MNH3) Christine Andrews & Rob Campbell 31
Dealership Staffing Metrics (MMC5) Brooke Samples 37
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019 (MML2) Brooke Samples 51
Forward Looking Technologies for Dealerships (MMi2) Erik Nachbahr 63
Preventing Sexual Harassment in the Dealership (MMA4) Charles Feuss J.D. 69
What Dealers Need to Know About IRS Form 8300 (MMB3) Terri Harris 77
End-of-Year Closing of the Books Process and Checklist (MMK5) Rob Campbell & Christine Andrews 85
6 Internal Theft Scams that were Surprisingly Successful - Learn from the Mistakes of Others (MMH2) Rob Campbell & Christine Andrews 93
Due Diligence Essentials for Buyers and Sellers (MME1) Jonathan Wilke & Thomas England, CPAs 101
The Legal Minefield for Auto Dealers in 2019 (MNB1) Eric Chase, J.D. 109
Section 2 - Fixed Operations Management Issues
How to Create a Killer Business Plan for Service (MNC1) Don Tipton 119
How Healthy is Your Service Department? Let’s Perform a Check Up! (MMJ4) Ed Kovalchick 135
TIME OUT Strategies and Tools to Shrink WIP and Unapplied Labor (MNA3) Rob Campbell 147
The Habits & Practices of the Exceptional Service Manager (MMD1) Ed Kovalchick 159
Re-Engineering Express Service (MMK3) Don Tipton 167
Auto Technicians: Finding, Recruiting & Training for Today and the Future (MMH1) Ed Kovalchick 175
Warranty Administration Health Check (MNH2) Rob Campbell 185
Parts Department Health Check (MNE4) Chuck Hartlé 193
Parts Physical Inventory- Process & Health Check (MNH4) Mark Payne 201
How to Balance the Parts Department Checkbook (MME5) Rob Campbell 207 Dealership Body Shop Health Check (MNF3) Gary Edwards 223
Section 3 - Variable Operations Management Issues
Advanced Used Car Management Heath Check (MNE3) Ed French 235
F&I Process & Compliance Health Check (MNE1) Becky Chernek & Ted Ings 249
Ride Share Opportunities for Auto Dealers (MNC4) Brian Benstock 255
Automotive Digital Marketing Health Check (MNF4) Glenn Pasch 261
Business Development Center Health Check (MND4) Joni Stuker 267
How to Find, Hire and then Keep Highly Productive BDC Reps (MNA2) Joni Stuker 273 7 Point Checklist for CRM Choice & Due Diligence (MMK2) Stefan Drechsel 281
How to Manage Auto Dealership Online Reviews (MMA2) Jon Eyre & Matt Boyce 291