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SKU BNYH
 
Section 1- Financial & Enterprise Management Issues
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Preparing for Huge Changes in Auto Retailing (MNB2) Alan Haig 7 
Dealership Accounting Office Health Check (MNC3) Brooke Samples 15 
Office if General Manager Health Check (MNF2) Jeff Sacks 23 
Accounts Payable & Purchasing Health Check (MNH3) Christine Andrews & Rob Campbell 31 
Dealership Staffing Metrics (MMC5) Brooke Samples 37 
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019 (MML2) Brooke Samples 51 
Forward Looking Technologies for Dealerships (MMi2) Erik Nachbahr 63 
Preventing Sexual Harassment in the Dealership (MMA4) Charles Feuss J.D. 69 
What Dealers Need to Know About IRS Form 8300 (MMB3) Terri Harris 77 
End-of-Year Closing of the Books Process and Checklist (MMK5) Rob Campbell & Christine Andrews 85 
6 Internal Theft Scams that were Surprisingly Successful - Learn from the Mistakes of Others (MMH2) Rob Campbell & Christine Andrews 93
Due Diligence Essentials for Buyers and Sellers (MME1) Jonathan Wilke & Thomas England, CPAs 101 
The Legal Minefield for Auto Dealers in 2019 (MNB1) Eric Chase, J.D. 109 
 
Section 2 - Fixed Operations Management Issues 
 
How to Create a Killer Business Plan for Service (MNC1) Don Tipton 119 
How Healthy is Your Service Department? Let’s Perform a Check Up! (MMJ4) Ed Kovalchick 135 
TIME OUT Strategies and Tools to Shrink WIP and Unapplied Labor (MNA3) Rob Campbell 147
 The Habits & Practices of the Exceptional Service Manager (MMD1) Ed Kovalchick 159
Re-Engineering Express Service (MMK3) Don Tipton 167
 Auto Technicians: Finding, Recruiting & Training for Today and the Future (MMH1) Ed Kovalchick 175 
Warranty Administration Health Check (MNH2) Rob Campbell 185 
Parts Department Health Check (MNE4) Chuck Hartlé 193 
Parts Physical Inventory- Process & Health Check (MNH4) Mark Payne 201 
How to Balance the Parts Department Checkbook (MME5) Rob Campbell 207 Dealership Body Shop Health Check (MNF3) Gary Edwards 223 
 
Section 3 - Variable Operations Management Issues
 
Advanced Used Car Management Heath Check (MNE3) Ed French 235 
F&I Process & Compliance Health Check (MNE1) Becky Chernek & Ted Ings 249
Ride Share Opportunities for Auto Dealers (MNC4) Brian Benstock 255 
Automotive Digital Marketing Health Check (MNF4) Glenn Pasch 261 
Business Development Center Health Check (MND4) Joni Stuker 267 
How to Find, Hire and then Keep Highly Productive BDC Reps (MNA2) Joni Stuker 273 7 Point Checklist for CRM Choice & Due Diligence (MMK2) Stefan Drechsel 281
How to Manage Auto Dealership Online Reviews (MMA2) Jon Eyre & Matt Boyce 291