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Release Date July, 2019
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Administration Issues
Habits & Practices of the Exceptional Service Manager Ed Kovalchick
Habits & Practices of the Exceptional Service Advisor Don Tipton
Automotive Financial Statement Analysis for Managers Brooke Samples
Business Math & Financial Analysis for Service Managers Rob Campbell
Strategies & Tools to Shrink W.I.P. & Unapplied Labor Rob Campbell & Joe Ro CPA
Dealership Staffing Metrics Brooke Samples
How to Apply for Retail Rates on Factory Warranty Claims Rob Campbell & Lou Young


Business Building Issues
How to Strap a Rocket to Your Service Department Don Tipton
Health Check: How Healthy is Your Service Department Ed Kovalchick
How to Write a Killer Business Plan for Service Don Tipton
Re-Engineering Express Service Don Tipton
Auto Techs: Finding, Recruiting & Training Ed Kovalchick
Declined Service - Solid Follow Up Calling Process Greg Criss


Parts Department Issues
Health Check - The Parts Department Chuck Hartlé
Re-Thinking the Parts Pricing Matrix Chuck Hartlé
How to Balance the Parts Department Checkbook Rob Campbell

Automotive Fixed Ops Manager’s Guide to Issues & Answers 2019

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