Dealership Operations Guide 2020-2021

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Make sure that all dealership departments are operating at peak efficiency and net profit.


Includes the wisdom of 27 known Industry Experts, reporting on 39 topics of importance to the smooth operation of your entire dealership organization.

 

Map out your success in this year and next.

 

Organized into 7 Chapters:

 

Chapter 1 – Advanced Skills for Senior Dealership Managers - For those with responsibilities that involve
the entire enterprise … Dealers … General Managers … CFOs … etc.

 

Chapter 2 – Advanced Skills for Accounting Staff – Features nine reports, each focusing on Accounting
Office responsibilities and opportunities to make a real difference in dealership performance.

 

Chapter 3 - Advanced Skills for Variable Department Managers – A special emphasis in this chapter on
new trends for Used Vehicle marketing and BDC operations.

 

Chapter 4 – Advanced Skills for Service Department Managers - More so that other operating units
within the typical dealership, the Service Department must be organized as a business within a business.
There is ample opportunity for Service Managers to become true entrepreneurs and business builders.
This chapter explores those possibilities.

 

Chapter 5 – Advanced Skills for Part Department Managers - The role of Parts Manager is to support
technicians. J.D. Power has discovered that when the needed parts can be supplied without
necessitating a return visit to the dealership, the opportunity to retain that customer for future profit
opportunities increases dramatically. Having the right parts on hand takes some serious management
skill. We take a close look at how the best parts managers achieve top inventory performance.

 

Chapter 6 - Changes to Auto Dealership Process Brought on by COVID 19 - The Pandemic has taxed
dealership operations and caused many changes. This chapter reviews how customer-facing processes
have been changed and adapted to this crisis successfully.

 

Chapter 7 – COVID 19 Government Financial Assistance and Forgiveness – It has become difficult to keep
up with the changes to the PPP Loans, deadlines, timetables and just about anything else involving the
related series of Congressional actions from March through June. This chapter summarizes the three
presentations we produced as each change was announced and interpreted.

Dealership Operations Guide 2020-2021

$197.00 Regular Price
$97.00Sale Price
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