2019 Yearbook Whats Working From Retail Automotive Experts

26 Retail Automotive Experts Sound Off


32 Hot Topics of Vital Importance to Dealership Managers in 2019

Section 1- Financial & Enterprise Management Issues

  • Preparing for Huge Changes in Auto Retailing (MNB2) Alan Haig 7 

  • Dealership Accounting Office Health Check (MNC3) Brooke Samples 15 

  • Office if General Manager Health Check (MNF2) Jeff Sacks 23 

  • Accounts Payable & Purchasing Health Check (MNH3) Christine Andrews & Rob Campbell 31 

  • Dealership Staffing Metrics (MMC5) Brooke Samples 37 

  • Aligning Dealership Pay Plans to the Labor Market & Economy of 2019 (MML2) Brooke Samples 51 

  • Forward Looking Technologies for Dealerships (MMi2) Erik Nachbahr 63 

  • Preventing Sexual Harassment in the Dealership (MMA4) Charles Feuss J.D. 69 

  • What Dealers Need to Know About IRS Form 8300 (MMB3) Terri Harris 77 

  • End-of-Year Closing of the Books Process and Checklist (MMK5) Rob Campbell & Christine Andrews 85 

  • 6 Internal Theft Scams that were Surprisingly Successful - Learn from the Mistakes of Others (MMH2) Rob Campbell & Christine Andrews 93

  • Due Diligence Essentials for Buyers and Sellers (MME1) Jonathan Wilke & Thomas England, CPAs 101 

  • The Legal Minefield for Auto Dealers in 2019 (MNB1) Eric Chase, J.D. 109 

Section 2 - Fixed Operations Management Issues 


  • How to Create a Killer Business Plan for Service (MNC1) Don Tipton 119 

  • How Healthy is Your Service Department? Let’s Perform a Check Up! (MMJ4) Ed Kovalchick 135 

  • TIME OUT Strategies and Tools to Shrink WIP and Unapplied Labor (MNA3) Rob Campbell 147

  • The Habits & Practices of the Exceptional Service Manager (MMD1) Ed Kovalchick 159

  • Re-Engineering Express Service (MMK3) Don Tipton 167

  • Auto Technicians: Finding, Recruiting & Training for Today and the Future (MMH1) Ed Kovalchick 175 

  • Warranty Administration Health Check (MNH2) Rob Campbell 185 

  • Parts Department Health Check (MNE4) Chuck Hartlé 193 

  • Parts Physical Inventory- Process & Health Check (MNH4) Mark Payne 201 

  • How to Balance the Parts Department Checkbook (MME5) Rob Campbell 207

  • Dealership Body Shop Health Check (MNF3) Gary Edwards 223 

Section 3 - Variable Operations Management Issues


  • Advanced Used Car Management Heath Check (MNE3) Ed French 235 

  • F&I Process & Compliance Health Check (MNE1) Becky Chernek & Ted Ings 249

  • Ride Share Opportunities for Auto Dealers (MNC4) Brian Benstock 255 

  • Automotive Digital Marketing Health Check (MNF4) Glenn Pasch 261 

  • Business Development Center Health Check (MND4) Joni Stuker 267 

  • How to Find, Hire and then Keep Highly Productive BDC Reps (MNA2) Joni Stuker 273 7 Point Checklist for CRM Choice & Due Diligence (MMK2) Stefan Drechsel 281

  • How to Manage Auto Dealership Online Reviews (MMA2) Jon Eyre & Matt Boyce 291

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