Most General Managers earn the top job by becoming highly successful in one area of dealership operations. The challenge comes with the promotion: suddenly, the GM is responsible for departments, processes and performance measures that may be far outside his or her previous experience. This DealersEdge Guidebook is designed to help bridge that knowledge gap.

​

The General Manager’s Department Performance Scorecard gives GMs a practical framework for understanding, evaluating and improving the major operations under their supervision. It explains how each department works, identifies the KPIs that matter, shows what healthy performance should look like, highlights warning signs, and provides the questions a GM should ask when results fall short.

​

Department-by-department Health Checks cover New Vehicle Sales, Used Vehicle Sales, F&I, BDC, Digital Marketing, Service, Parts and Human Resources, with performance worksheets included for practical application.

​

More than a collection of benchmarks and checklists, the Guide provides a repeatable management process: Understand > Measure > Compare > Diagnose > Act > Monitor. GMs can use the scorecards to uncover performance gaps, identify likely causes, establish corrective priorities, assign accountability and verify that
improvements actually occur.

​

The result is a GM better equipped to recognize strong performance, spot problems earlier, ask better questions, hold department managers accountable and manage the dealership as one integrated, profit-producing business.