The most dangerous (or advantageous) KPI number in your dealership may(or may not) be the one you're paying attention to.
Dealership KPI... Data-Driven Analytics
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Every dealership has mountains of available measurements.
But only a handful truly influence profit, customer retention, employee performance, inventory, service productivity, and long-term success.
The challenge isn't getting more data.
It's knowing which KPI deserve immediate attention… and what to do when they change.
That's where most dealerships struggle. They become trapped in analysis paralysis.
Dealership KPI... Data-Driven Analytics helps managers escape that trap by identifying the measurements that truly matter and explaining how to use them to improve performance.
Inside you'll find 105 dealership KPIs:
Organized by department
Complete with formulas- how they are calculated
Commonly accepted benchmarks
Warning signs- Red Flags
Management interpretation- Putting numbers into operational perspective
… and Recommended Actions to Consider
Because successful dealerships don't outperform everyone else because they have more reports.
TABBED FOR EASY REFERENCE
TABLE OF CONTENTS
Chap 1 Data-Driven Analytics- Why KPI Matter 11
Chap 2 Exec Level Strategic KPI for Dealers & GMs 21
Chap 3 New Vehicle Sales Dept KPI 41
Chap 4 Used Vehicle Sales Dept KPI 63
Chap 5 F & I – Finance and Insurance KPI 101
Chap 6 Internet Sales and BDC Depts KPI 137
Chap 7 Marketing and Digital Marketing Performance KPI 169
Chap 8 Service Department KPI 191
Chap 9 Parts Department KPI 215
Chap 10 Human Resource Capital KPI 245
Chap 11 How Top Dealerships Employ KPI and Analytics 263
Appendix Glossary and KPI Reference Guide 291
Available in Hard Copy + Searchable PDF
$497 • FREE Shipping
DealersEdge Members: $297 (Learn More)
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