The General Manager as Your Dealership’s Best In-House Consultant?
The numbers tell you something needs attention. But what should you investigate… and what should happen next?
As GM, you’re responsible for eight or more very different Profit Centers and Critical Operations departments. Your career may have prepared you thoroughly for some. Others require knowledge you’ve had fewer opportunities to develop.
The DealersEdge: General Manager’s Department Performance Scorecards Guide gives you a practical roadmap to become a more effective in-house consultant… with department-specific questions, standards, and tools to guide your review.
Four fillable PDF tools are included to help you:
Review the Relevant KPIs to identify strengths and warning signs.
Examine Core Processes to uncover gaps behind the results.
Score Department Health with a weighted performance assessment.
Build a Checklist and Improvement Plan with priorities, responsible managers, deadlines, and follow-up.
See the process in action.
This video walks you through an underperforming Used Vehicle Department… from the first warning signs to a concrete corrective plan. As you watch, consider how the same approach could strengthen your oversight of all department under your oversight… Service, Parts, F&I, BDC, Digital Marketing, New Vehicle Sales and HR.
You can master each with or without prior in-depth exposure to everyday processes.
Watch the Department Health Check Video
Then put the process to work in your dealership. Order the complete Guide, with worksheet sets with specific examination points for each of the eight departments.
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