When Do Extended Service Hours Actually Pay Off?
A three-minute look at the financial and operational questions to answer before expanding service capacity.
Adding a second shift or extending service hours can appear to be a straightforward way to increase service production.
But will the additional revenue and gross profit cover the added technicians, supervision, overtime and operating costs?
And before expanding hours, is your dealership making the best possible use of its existing technicians, bays and workflow?
A Fixed Operations Director recently brought this question to EDGE:
“How do we evaluate whether adding a second shift or extended service hours is financially justified for our dealership?”
In this three-minute video, you will see how EDGE organizes the answer around four critical areas:
Establishing your current performance baseline
Identifying productivity and capacity bottlenecks
Measuring the expected financial impact
Selecting the operating model that best fits actual demand
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The video offers a useful starting point for evaluating extended service hours. It also demonstrates something larger: how EDGE can help you work through the questions and concerns already sitting on your desk.
Ask EDGE a specific dealership management question and, within seconds, it searches the DealersEdge Management Information Library and organizes the most relevant guidance into a clear, authoritative and easy-to-use response.
You receive more than general information. EDGE helps identify what to examine, which numbers to review, what pitfalls to avoid and which follow-up questions can take your analysis further.
[WATCH THE VIDEO: WHEN DO EXTENDED SERVICE HOURS PAY OFF?]
Then bring your own management question to EDGE.
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