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Air Date: October 9, 2014
Rob Campbell of The Mironov Group
Program Length: 70 minutes
7 Service Management Fundamentals that, when implemented properly, yield impressive results and record-breaking profit performance.
Join Rob Campbell for this in-depth discussion and review of these 7 fundamentals and how you can add an "artist's touch" to your management skills.
You will learn:
- Structured techniques to improve your effective labor rate and gross profit
- How to improve your Quick Lane Service process to guarantee upstream profits
- How to determine what your shop REALLY sells and how to maximize these sales while maintaining high CSI
- Why most service marketing plans fail and how to create a winning campaign