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Air Date: October 29, 2015
Featuring: Greg Criss
Program Length: 60 Minutes
As your customers and guests keep raising the bar of what is expected… how can you continue to WOW them and earn their respect and future business?
- How to identify and respond to the "New" expectations of your customers
- Which new "extras" are your customers looking for
- How to build the "Trust Factor"
- Building customer satisfaction via your estimates
- Techniques for keeping "Gen Y" guests happy and loyal