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Workshop Info:


Air Date: August 14, 2014
Presenter: Joni Stuker President of Owner Connect
Program Length: 90 minutes


According to Joni Stuker there is a direct correlation between very successful dealerships and those employing an effective BDC strategy! Learn what is working for those who do BDCs best!

Joni tells us that roughly 70% of all dealerships have something they call a BDC. But only a quarter of them are seeing any real or full success from the effort and expense.

Join Joni as she explores what the most successful and effective BDCs have in common and how they make it work so well.

You will learn:


  • How to set daily performance standards
  • Determining proper staffing levels & structure
  • Effective strategies for recruitment, training and compensation
  • All about "Hot Lead Follow Up Schedules"
  • The Power of a LIVE T.O.---"Hold on…I have an idea!"
  • Daily reporting to keep on plan
  • How to work as a team with sales and service
  • Where and how to start making a real difference with your BDC…

Effective Dealership BDCs… What's Working & What to Avoid

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