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Featuring: Ed Kovalchick of Net Profit, Inc
Air Date: Thursday October 25 2018 at 1pm Eastern - 12pm Central - 11am Mountain - 10am Pacific
Program Length: 60 minutes
Annual check ups are a means of auditing your health and wellbeing. Same goes for all dealership departments. Ed Kovalchick offers some guidelines to establish just how well your Service Department is performing.
Consistency in your service processes is the primary key to maintaining high levels of performance that will benefit customers, employees and profitability.
You will discover:
How to establish and maintain “Consistent Processes” through documented instructions.
How to audit these “Consistent Processes” to insure compliance and efficiencies
How to make these “Consistent Processes” part of your organizational culture
Borrowing from the success of others: How major hotel chains develop and maintain consistently high levels of compliance and performance in all locations