How Service Depts are Adjusting to Doing Business During the COVID 19 Crisis

Just $19 and You'll Receive the Hard Copy Executive Summary and Online Access to This Workshop in Multiple Formats!


Featuring: Steve Kwiatkowski of Liqqid
Air Date: April 14 2020
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes 

Your Peers Have Come Up With Creative Ways to Remain in the
Service Customer’s Mind and to Alleviate Their Fears.

Steve has been talking to your fellow fixed ops managers… many of them… about how they are
faring during this difficult time. In these many conversations he has uncovered many unique and creative ways to overcome the barriers to the service business created by the attack of this virus.
This presentation will review ways in which other service departments have succeeded in keeping their business in operation and employees on the job. Whether you are open now, or planning on how to restart the business when the critical days past… All these ideas are worth considering… all the more so because your peers have already made them work.

Steve will Explore:

  • How to maintain customer communication – what to tell them – how to reach out to them

  • How to promote a “We’re Open for Business” message

  • How to reassure the customer of your new cleaning regimens – Overcome their fears

  • How to organize and staff a Service Valet Concierge so that customers do not have to
    come to the dealership

  • How to employ under-utilized dealership employees in these efforts

  • How to organize a “mobile repair” unit to perform some simple service off campus

  • … all with a lot more “How To” detail

How Service Depts are Adjusting to Doing Business During the COVID 19 Crisis

    • Grey Facebook Icon
    • Grey Twitter Icon
    • Grey YouTube Icon
    • Grey LinkedIn Icon


    DealersEdge has been providing auto dealers with important and up to date information for over 30 years. The DealersEdge VIP Season Ticket offers unprecedented access to experts, topics and information that has a direct result on your dealership's bottom line. More Info>


    DealersEdge LLC - 

    © 2020 DealersEdge LLC