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Presenter: Richard Owen, ROI Consulting, Inc.
Original Air Date: February 24, 2011
Program Length: 1 hour 45 minutes
The habits of highly effective Parts Advisors – What makes them very good at their jobs and a valuable asset to the dealership
It may seem like a relatively minor role in the operation of a profitable dealership, but the role of the Parts Advisor is a very important cog in the creation of an effective and profitable process in fixed operations. The truth is when they are not doing their jobs, the complaints are many. But when they perform with great efficiency- they almost go unnoticed. Visit with Richard Owen on February 10th as he dissects the position of Parts Advisor and outlines for all why this position is important and how the very “best of the best” go about their daily tasks. An eye-opener and reminder for current Advisors, but also an excellent “new hire” training and orientation session.