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Presenter: Don Tipton of DTC Retail Consulting
Air Date: Thursday May 10 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Program Length: 90 minutes
Find out what it would take to change your Service Department so that customers want to return and do business with you! Instead of "marketing" to them, create the retail atmosphere that "attracts" them and pleases them no end!
Some retailers have already mastered the "Disney-like" approach to the customer experience. Department stores like Nordsrom have achieved nirvana…a body of customers that can't wait to visit and spend money… a lot of money!
Visit with Don Tipton has he explores just what you need to do to help break the mold and create a Service Department where customers can't wait to visit and spend money.
You will learn:
- How to control the customer environment
- How to create expectations and then exceed them every time
- How to control the employee environment
- How to manage employees so that they deliver that consistent customer experience