Service Departments Winning Back 2nd & 3rd Owner Vehicles

Just $19 and You'll Receive the Hard Copy Executive Summary and Online Access to This Workshop in Multiple Formats!

Workshop Info:


Presenter: Ed Kovalchick
Original Air Date: September 16, 2010 
Program Length: 1 hour 31 minutes 


Learn what is different about the “corner garage” that keeps customers coming back over and over again as their vehicles age.  Ed Kovalchick is a nationally-known service management trainer and for about 18 months he has devoted almost all of his time studying what makes the corner garage tick.  His findings will amaze you – the average customer comes back 4 times per year producing a 2.7 hour repair order with each visit.  Working on vehicles with an average age of 9 years, parts sales exceed labor. Ed will profile several dealership service departments that have transformed a segment of their shop into The Garage® with some amazing results.  It takes a change of mindset – Ed will show you how you can make it work in your dealership. This can open up a whole new business in service.

Service Departments Winning Back 2nd & 3rd Owner Vehicles

    • Grey Facebook Icon
    • Grey Twitter Icon
    • Grey YouTube Icon
    • Grey LinkedIn Icon


    DealersEdge has been providing auto dealers with important and up to date information for over 30 years. The DealersEdge VIP Season Ticket offers unprecedented access to experts, topics and information that has a direct result on your dealership's bottom line. More Info>


    DealersEdge LLC - 

    © 2020 DealersEdge LLC