Just $19 and You'll Receive the Hard Copy Executive Summary and Online Access to This Workshop in Multiple Formats!
Featuring: Becky Chernek from Chernek Consulting & Training
Air Date: May 7 2020
1pm Eastern/ 12pm Central / 11am Mountain / 10am Pacific
Program Length: 60 minutes
Gone are the days of F&I managers waiting for the customer to enter their office to discuss finance terms. New Reality: the F&I department must meet customers on their terms, allowing them to qualify for approval online and determine their monthly payments themselves via digital self-desking solutions.
This presentation will cover:
How to leverage all remote communication channels…text…email…video chat
How to master and employ desktop and screen sharing with the customer
Remote employment and income verification to combat fraud
When to connect online in real time to answer questions & complete the process
Why “get ‘em in the dealership” is no longer the objective
How to employ “E-Signatures” with ID verification and checkpoints