FREE with New Membership $29 or Guide Only for $97
Protect Your Service Department’s Successful
Process with Carefully Drafted Checklists!
Checklists for Highly Effective Service Managers & Service Advisors
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“In business, the secret to success is that there is No
Secret. Success is the routine execution of basic blocking
and tackling.”
Unknown
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This DealersEdge Guide supplies the basics of operating a
successful dealership service department via the regular
and through adherence to your success process.
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Use these checklists to ensure that you and your team stay
on plan to succeed Year after Year.
Included in this 59 Page DealersEdge Guide:
Checklists for Highly Productive Service Managers
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“PDCA” – Plan Do Check Adjust
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“Big 4” Measures of Service Success
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Daily Checklists
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Weekly Checklists
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Mid-Month/Monthly/Quarterly/Annual Checklists
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Checklist Templates for Service Managers
Job Descriptions for the Position of Service Manager
Checklists for Highly Productive Service Advisors
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Service Advisor’s 6 Touchpoints
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Daily SA Checklists
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Checklist for Dispatching
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Checklist for Pre-Invoicing
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Checklist for Customer Pick-up
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Weekly SA Checklist
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Monthly SA Checklist
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Checklist Templates for Service Advisors
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Job Descriptions for the Position of Service Advisor
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