Word Tracks to help Service Advisors to Build Rapport with Customers… Become the Customer’s Trusted Advisor for All Things About Their Vehicle
Just $39 and Shipping is Free
7 Page Exec Summary to help your Service Advisors productively connect with the customer
Access to Streaming Video of Live Workshop - Plus Separate MP3 Audio downloadable
Copies of the Expert's Presentation Slides
Service Advisors have many opportunities to either Injure or Nurture the level of Trust. Being prepared and knowing what to say to put the customer at ease will speed you on your way to
“Trusted Advisor status.”
Help Your Service Advisors to Be Prepared:
· At the time of appointment setting
· Before they arrive in the Service Lane
· Greeting with focused attention of their needs
· Write up: Their primary service need
· Revealing regular maintenance recommendations
· Keeping the customer informed
· MPI recommendations
· Active Delivery
· Post service visit and assuring satisfaction
Kit will be mailed (FREE Shipping) with all files on a USB Flash drive for your convenience!
Plug and Play From Your Laptop
Flash Drive has files for:
MP4 Video-Play from Drive... no streaming
MP3 Audeo-Play in background while doing other things
PDF of a print Executive Summary Report
PDF of presentation slide for note taking
All on one labeled USB Flash Drive
Plug and Play In Your Vehicle
Flash Drive loads into most newer cars to Display & Play from Sound System
Allows you to turn idle drive time into a solitary learning retreat... catch up with cutting edge professional updates... without the daily work demands and distractions!
There are few times left in your busy life to devote to your professional knowledge base... except this one!
Simple Instructions for Use are Included with Your Learning Kit USB Flash Drive
DealersEdge Flash Drives are Routinely Scanned for Malware
Our Standard Money-Back Guarantee if Not Fully Satisfied!