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Boost your dealership’s performance with the BDC Operations Guide, a comprehensive, ready-
to-implement handbook designed for Business Development Center (BDC) Managers, General
Managers, and Dealer Principals.
Dealership BDC Operations Guide
This guide walks you through every phase of BDC operations—from staffing and daily processes to training, appointment setting, and CRM integration.
Developed for real-world application, the guide includes clearly defined roles, productivity expectations, and KPIs, plus example schedules, pay plans, scripts, and lead-handling workflows.
Whether you’re building a BDC from scratch or fine-tuning an existing one, this resource outlines best practices that directly impact showroom traffic, service drive growth, and ultimately, dealership profitability.
Topics covered include:
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BDC organizational structure and job descriptions
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Appointment and call handling procedures
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Lead management best practices
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Daily work plans and reporting expectations
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Compensation models that drive results
This guide is perfect for auto retail professionals aiming to create accountability, improve lead conversion, and unify efforts across sales and service departments.
TABBED FOR EASY REFERENCE
TABLE OF CONTENTS
Preface
Chap 1............Role of BDCs in Dealership Environment
Chap 2........... The BDC Process
Chap 3........... Artificial Intelligence in BDC Ops
Chap 4........... BDC Staffing
Chap 5............Performance Metrics and Compensation
Chap 6........... BDC Technology and Innovation
Chap 7............Beyond Leads- Prospecting for the BDC
Chap 8........... Integration of Entire Dealership Process
Hard Copy and PDF Available
Price $497 - Shipping is FREE
DealersEdge Member Price is $297 MORE INFO
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