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Air Date: December 10, 2015
Featuring: Brooke Samples
Program Length: 60 Minutes
How to implement 3 challenging, but highly effective process changes that will improve customer relationships and the bottom line at the same time!
We all know that making these "game changing" adjustments will produce benefits on many fronts. Yet… many dealerships still fail to execute successfully.
Listen in as Brooke Samples profiles simple "How To" solutions that will lead to your success.
- How to get out of the "oil change business"… How to take the LOF single-line repair order and multiple its value to the customer and the dealership!
- How to get into the "tire business"… How to approach customers with the need for new tires and then expand the opportunity with other high-profit services!
- How to successfully implement an "Active Delivery" process for improved CSI and repeat business!