Just $19 and You'll Receive the Hard Copy Executive Summary and Online Access to This Workshop in Multiple Formats!


Workshop Info: 

Air Date: Thursday October 19 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Featuring: Greg Criss
Program Length: 60 Minutes
SKU: DLJ3 

Instead of just recording “Service Declined” on the repair order, how about creating a multi-step phone marketing process to bring some of that high profit work back into the shop?

You Will Learn:
 
 
 
How to create a “Declined Work” opcode process
 
 
How the call center can speak professionally with the guest about their needs
 
 
How to build a “Declined Work” review process on the service lane
 
 
How create “appointment urgency” in word tracks for your BDC
 
 
How to sell “off-time” & create a better booking strategy
 
 
How to track effectiveness of your “Declined Work” process
 
 
How to follow-up (market) when a guest says “no” to your declined work contact