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Air Date: Thursday October 19 2017 at 1pm Eastern/ Noon Central/ 11am Mountain/ 10am Pacific
Featuring: Greg Criss
Program Length: 60 Minutes
Instead of just recording “Service Declined” on the repair order, how about creating a multi-step phone marketing process to bring some of that high profit work back into the shop?
You Will Learn:
- How to create a “Declined Work” opcode process
- How the call center can speak professionally with the guest about their needs
- How to build a “Declined Work” review process on the service lane
- How create “appointment urgency” in word tracks for your BDC
- How to sell “off-time” & create a better booking strategy
- How to track effectiveness of your “Declined Work” process
- How to follow-up (market) when a guest says “no” to your declined work contact