Topic Index Fixed Management All

2011 - Present

DEALERSEDGE VAULT CATALOG

All Topics for Fixed Management

Each Topic Provided in These Formats...
Streaming Video, Streaming Audio, Audio Downloads, PDF Executive
Summaries and PDF of Presentation Slides

Resource Topic	Expert	Year
Events
May 15 Parts Reconciliations Done Right: A Simple Process to Avoid Costly Mistakes	Chuck Hartle	2025
Popular Uploads
March 21 Why Do Service Advisors Hate to Sell? Striking the Balance Between Sales and Trust	Greg Criss	2025
December 19 Thriving in a Dynamic Parts Market: Matrix Pricing and Margin Protection	Chuck Hartle'	2024
September 20 Enhance The Customer Experience: Strategies for Service Managers and Fixed Ops Directors	Greg Criss	2024
June 22 Case Study: How Good Brothers Dodge Changed their Service Process and Doubled Sales per R.O.	John Sheriff and Steve Kwiatkowski	2023
Habits & Practices of the Exceptional Service Manager	Ed Kovalchick	2021
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2021
How to Balance the Parts Department Checkbook	Rob Campbell	2021
How to Write a Killer Business Plan for Service Improvement	Don Tipton	2021

Recent Uploads
September 7 A Secure Solution For Dealerships To Receive Customer Files	Erik Nachbahr	2023
ARCHIVED December 15 Service Management: When Pay Plans Go Off Track	Rob Campbell & Michele D’Antonio	2022
Live December 1 How To Maximize Your Warranty Reimbursement Rates	Rob Gehring & Doug Thompson of Fixed Performance Inc	2022
ARCHIVED November 10 Parts Management: Forced Stock Identification and Control	Chuck Hartle’	2022
ARCHIVED October 11 Service Advisor Pay Plan Options… Defining Real Pay for Performance	Rob Kealy	2022
ARCHIVED September 20 Pay Plan Metrics and Engineering for Parts Managers	Chuck Hartle’	2022
ARCHIVED August 25 Monthly Process to Validate Your Parts Inventory Value to the General Ledger	Chuck Hartle’	2022
ARCHIVED April 21 Future of Dealership Body Shops	Gary Edwards	2022
March 17 How to Become a Trusted Service Advisor Word Tracks for Success	Greg Criss	2022
ARCHIVED December 2 Increased Efficiency via Service Dispatching and Shop Loading	Greg Criss	2021
ARCHIVED November 18 BDC Word Tracks for Successful Service Marketing	Joni Stuker	2021
ARCHIVED August 12 Checklists: For the Exceptionally Successful Parts Manager	Chuck Hartle'	2021
ARCHIVED July 29 Checklist: Warranty Audit Prevention and Self-Examination	Rob Campbell	2021
ARCHIVED July 15 Checklist: Effective Service Advisor Process	Greg Criss	2021
ARCHIVED April 29 Checklists For Busy & Successful Service Managers	Rob Kealey	2021
ARCHIVED May 6 Checklists: Parts Dept Physical Inventory	Mark Payne	2021
Back to Basics: Excellence in Parts Dept Performance by the Numbers	Brooke Samples	2021
What To Do When Service Traffic Slows Down	Ed Kovalchick	2020
How Service Departments are Adjusting to Doing Business During the COVID 19 Crisis	Steve Kwiatkowski	2020
Effective Labor Rate Management & Control	Ed Kovalchick	2020
Health Check: Your Quick Service Operation	Rob Kealey	2019
Health Check: Service Lane	Rob Kealey	2019
Health Check: Parts Physical Inventory	Mark Payne	2019
Health Check: Dealership Body Shop	Gary Edwards	2019
Health Check: How Healthy is Your Parts Dept?	Chuck Hartle’	2019
How Auto Dealers are Benefitting from “Ride-Share” Drivers	Brian Benstock	2019
How to Write a Killer Business Plan for Service Improvement	Don Tipton	2019
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2019
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer	Don Tipton	2018
How Healthy is Your Service Department? Let’s Perform a Check Up	Ed Kovalchick	2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans	Ray Branch	2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future	Ed Kovalchick	2018
The Exceptional Service Advisor	Don Tipton	2018
How to Balance the Parts Department Checkbook	Rob Campbell	2018
How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department	Don Tipton	2018
2018 Update: Habits & Practices of the Exceptional Service Manager	Ed Kovalchick	2018
Business Math and Financial Analysis for Service Managers	Rob Campbell	2018
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers	Brooke Samples	2018
Building a BDC to Boost Service & Parts Profits	Joni Stuker	2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017	Chuck Hartle'	2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process	Greg Criss	2017
How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor	Steve Kwiatkowski	2017
How to Apply for Retail Rates for Factory Reimbursed Warranty Claims	Rob Campbell & Lou Young	2017
New Electronic Service Department Applications. What You Need to Know	Stefan Drechsel	2017
How to Build a Killer Business Plan for Service	Don Tipton	2017
How to Detect and Prevent Internal Theft	Brooke Samples	2017
How to Benefit from Tablets on the Service Drive	Greg Criss	2017
Effective Labor Rate Control and Management… The Art & The Science	Ray Branch	2017
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer	Don Tipton	2017
The Power of a Blended BDC to Drive Sales for the Entire Dealership	Joni Stuker	2017
Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT	Charlie Feuss J.D	2017
How to Strap a Rocket to Your Service Department	Don Tipton	2016
Innovative Techniques for Recruiting and Keeping Service Technicians	Greg Criss	2016
Service Price vs Value: How to Win Over Your Customers and Your Service Advisors	Rob Campbell	2016
How to Avoid Physical Parts Inventory Horror Stories	Mike Nicholes	2016
7 Absolutely Essential Service Management Key Indicators	Rob Campbell	2016
Advanced Body Shop Management - Focusing on Marketing and Profits	Gary Edwards	2016
The Service Pricing Challenge: How to Leverage Your Competitiveness for Marketing & Retention Success	Les Silver,	2016
Guiding Your Team to Success… The Management Magic of One-on-One Coaching	Steve Nickelsen	2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement	Brooke Samples	2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards	Greg Criss	2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits	Rob Campbell	2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know	Charles Feuss J.D	2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts	Chuck Hartle'	2015
Service Menu Design & Profit Structuring…Art & Science	Ray Branch	2015
Service Mgrs - 5 Top Sure-Fire Bottom Line Builders	Rob Campbel	2015
Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits	Greg Criss	2015
Habits and Practices of the Exceptional Parts Manager	Mike Nicholes	2015
Habits & Practices of the Exceptional Body Shop Manager	Gary Edwards	2015
Advanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions	David Summers	2015
All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results	Steve Nickelsen	2014
Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System…It's Not Rocket Science	Chuck Hartle'	2014
7 Essential Service Department Measurements	Rob Campbell	2014
How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!	David Summers	2014
Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail	Rob Campbell	2014
New NLRB "Quickie Election" Rules Make Dealers Vulnerable…What to do when the Union comes knocking…	Steven Bernstein J.D.	2014
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2014
Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants	Greg Criss	2014
Coping with Tougher Dept of Labor - Wage & Hour Enforcement…What Car Dealers Need to Know	Penny Phillips, J.D.	2014
Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail	Chuck Hartle'	2014
How to Match Service Marketing to Your Service Process for Maximum ROI	Don Reed	2014
BluePrinting the Body Shop… A Process for Improving Efficiency & Profits	Greg Criss	2013
Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!	Rob Campbell and Sebastian Banchitta	2013
Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver	Greg Criss	2013
New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives	Chuck Hartle'	2013
Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!	Lloyd Schiller	2013
What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting	Brooke Sample	2013
What Variable Department Managers Need to Know About the Financial Statement…	Sandi Jerome	2013
How Some Dealers are Capturing 40+ Additional Units by Selling Cars On the Service Drive!	Wade Berquist	2013
Six "Pulse" Reports to Measure Parts Inventory Health	Chuck Hartle'	2013
How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department	Greg Criss	2013
Advanced Effective Labor Rate Engineering!	Ray Branch	2012
What Dealers, GMs and Controllers Need to Know About the Parts Dept! And why Parts Mgrs need to keep them informed!	Mark Payne	2012
How to Achieve & Maintain 100% Service Absorption.	Steve Nickelsen	2012
The Best Practices of the Very Best Parts Advisors	Richard Owen	2012
How to Fine-Tune and Improve Performance in Your Service Department	Don Tipton	2012
How to Evaluate Parts Department Performance - A Consultant's View	Richard Owen	2012
Business Math for Parts Managers	Rob Campbell & Andrew Appow CPA	2011
Parts Inventory Reconciliation Part II – The Advanced Course	Rob Campbel	2011
How Top-Level Managers can Effectively Lead Service and Parts Operations	Jeff Sacks	2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday	Richard Owen	2011
How to Stop Losing Service Work due to After-Market Competitors	Rob Campbel	2010
Six Profit Leaks in New and Used Sales Departments - and How to Plug Them Right Now!	Steve Nickelsen	2010
Service Departments Winning Back 2nd & 3rd Owner Vehicles	Ed Kovalchick	2010
Improving Service Menus Without Giving Away the Profit	Ray Branch	2010
A Business Development Plan for Service & Parts	Richard Owen	2010
Unclaimed Property Audits Target Auto Dealers	Marc Grossman, J.D.	2010
Tools for General Managers: How to Manage Fixed Ops and Accounting	Jeff Sacks	2010
Building Service Sales with the “WalkAround”	Tyler Robbins	2011

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