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2011 - 2020

DEALERSEDGE VAULT CATALOG

All Topics for Fixed Management

Each Topic Provided in These Formats...
Streaming Video, Streaming Audio, Audio Downloads, PDF Executive
Summaries and PDF of Presentation Slides

Resource Topic
Expert
Year
Events
ARCHIVED August 12 Checklists: For the Exceptionally Successful Parts Manager
Chuck Hartle'
2021
ARCHIVED July 29 Checklist: Warranty Audit Prevention and Self-Examination
Rob Campbell
2021
ARCHIVED July 15 Checklist: Effective Service Advisor Process
Greg Criss
2021
ARCHIVED April 29 Checklists For Busy & Successful Service Managers
Rob Kealey
2021
ARCHIVED May 6 Checklists: Parts Dept Physical Inventory
Mark Payne
2021
Popular Uploads
2021
Habits & Practices of the Exceptional Service Manager
Ed Kovalchick
2021
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2021
How to Balance the Parts Department Checkbook
Rob Campbell
2021
How to Write a Killer Business Plan for Service Improvement
Don Tipton
2021
Recent Uploads
Back to Basics: Excellence in Parts Dept Performance by the Numbers
Brooke Samples
2021
What To Do When Service Traffic Slows Down
Ed Kovalchick
2020
How Service Departments are Adjusting to Doing Business During the COVID 19 Crisis
Steve Kwiatkowski
2020
Effective Labor Rate Management & Control
Ed Kovalchick
2020
Health Check: Your Quick Service Operation
Rob Kealey
2019
Health Check: Service Lane
Rob Kealey
2019
Health Check: Parts Physical Inventory
Mark Payne
2019
Health Check: Dealership Body Shop
Gary Edwards
2019
Health Check: How Healthy is Your Parts Dept?
Chuck Hartle’
2019
How Auto Dealers are Benefitting from “Ride-Share” Drivers
 Brian Benstock
2019
How to Write a Killer Business Plan for Service Improvement
Don Tipton
2019
Keys to Shrinking WIP and Unapplied Labor
 Rob Campbell
2019
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2018
How Healthy is Your Service Department? Let’s Perform a Check Up
Ed Kovalchick
2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans
Ray Branch
2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future
Ed Kovalchick
2018
The Exceptional Service Advisor
Don Tipton
2018
How to Balance the Parts Department Checkbook
Rob Campbell
2018
How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department
Don Tipton
2018
2018 Update: Habits & Practices of the Exceptional Service Manager
Ed Kovalchick
2018
Business Math and Financial Analysis for Service Managers
Rob Campbell
2018
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers
Brooke Samples
2018
Building a BDC to Boost Service & Parts Profits
Joni Stuker
2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017
Chuck Hartle'
2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process
Greg Criss
2017
How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor
Steve Kwiatkowski
2017
How to Apply for Retail Rates for Factory Reimbursed Warranty Claims
Rob Campbell & Lou Young
2017
New Electronic Service Department Applications. What You Need to Know
Stefan Drechsel
2017
How to Build a Killer Business Plan for Service
Don Tipton
2017
How to Detect and Prevent Internal Theft
Brooke Samples
2017
How to Benefit from Tablets on the Service Drive
Greg Criss
2017
Effective Labor Rate Control and Management… The Art & The Science
Ray Branch
2017
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2017
The Power of a Blended BDC to Drive Sales for the Entire Dealership
Joni Stuker
2017
Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT
Charlie Feuss J.D
2017
How to Strap a Rocket to Your Service Department
Don Tipton
2016
Innovative Techniques for Recruiting and Keeping Service Technicians
Greg Criss
2016
Service Price vs Value: How to Win Over Your Customers and Your Service Advisors
Rob Campbell
2016
How to Avoid Physical Parts Inventory Horror Stories
Mike Nicholes
2016
7 Absolutely Essential Service Management Key Indicators
Rob Campbell
2016
Advanced Body Shop Management - Focusing on Marketing and Profits
Gary Edwards
2016
The Service Pricing Challenge: How to Leverage Your Competitiveness for Marketing & Retention Success
Les Silver,
2016
Guiding Your Team to Success… The Management Magic of One-on-One Coaching
Steve Nickelsen
2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement
Brooke Samples
2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards
Greg Criss
2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits
Rob Campbell
2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know
Charles Feuss J.D
2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts
Chuck Hartle'
2015
Service Menu Design & Profit Structuring…Art & Science
Ray Branch
2015
Service Mgrs - 5 Top Sure-Fire Bottom Line Builders
Rob Campbel
2015
Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits
Greg Criss
2015
Habits and Practices of the Exceptional Parts Manager
Mike Nicholes
2015
Habits & Practices of the Exceptional Body Shop Manager
Gary Edwards
2015
Advanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions
David Summers
2015
All Dealership Mgrs: How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results
Steve Nickelsen
2014
Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System…It's Not Rocket Science
Chuck Hartle'
2014
7 Essential Service Department Measurements
Rob Campbell
2014
How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!
David Summers
2014
Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail
Rob Campbell
2014
New NLRB "Quickie Election" Rules Make Dealers Vulnerable…What to do when the Union comes knocking…
Steven Bernstein J.D.
2014
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2014
Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants
Greg Criss
2014
Coping with Tougher Dept of Labor - Wage & Hour Enforcement…What Car Dealers Need to Know
Penny Phillips, J.D.
2014
Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail
Chuck Hartle'
2014
How to Match Service Marketing to Your Service Process for Maximum ROI
Don Reed
2014
BluePrinting the Body Shop… A Process for Improving Efficiency & Profits
Greg Criss
2013
Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!
Rob Campbell and Sebastian Banchitta
2013
Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver
Greg Criss
2013
New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives
Chuck Hartle'
2013
Improve your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!
Lloyd Schiller
2013
What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting
Brooke Sample
2013
What Variable Department Managers Need to Know About the Financial Statement…
Sandi Jerome
2013
How Some Dealers are Capturing 40+ Additional Units by Selling Cars On the Service Drive!
Wade Berquist
2013
Six "Pulse" Reports to Measure Parts Inventory Health
Chuck Hartle'
2013
How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department
Greg Criss
2013
Advanced Effective Labor Rate Engineering!
Ray Branch
2012
What Dealers, GMs and Controllers Need to Know About the Parts Dept! And why Parts Mgrs need to keep them informed!
Mark Payne
2012
How to Achieve & Maintain 100% Service Absorption.
Steve Nickelsen
2012
The Best Practices of the Very Best Parts Advisors
Richard Owen
2012
How to Fine-Tune and Improve Performance in Your Service Department
Don Tipton
2012
How to Evaluate Parts Department Performance - A Consultant's View
Richard Owen
2012
Business Math for Parts Managers
Rob Campbell & Andrew Appow CPA
2011
Parts Inventory Reconciliation Part II – The Advanced Course
Rob Campbel
2011
How Top-Level Managers can Effectively Lead Service and Parts Operations
Jeff Sacks
2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday
Richard Owen
2011
How to Stop Losing Service Work due to After-Market Competitors
Rob Campbel
2010
Six Profit Leaks in New and Used Sales Departments - and How to Plug Them Right Now!
Steve Nickelsen
2010
Service Departments Winning Back 2nd & 3rd Owner Vehicles
Ed Kovalchick
2010
Improving Service Menus Without Giving Away the Profit
Ray Branch
2010
A Business Development Plan for Service & Parts
Richard Owen
2010
Unclaimed Property Audits Target Auto Dealers
Marc Grossman, J.D.
2010
Tools for General Managers: How to Manage Fixed Ops and Accounting
Jeff Sacks
2010
Building Service Sales with the “WalkAround”
Tyler Robbins
2011