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Pre-2012

Title
Expert
Year
Business Math for Parts Managers
Rob Campbell & Andrew Appow CPA
2011
How to Maximize the Value of Your Dealership or Dealer Group
Kevin R. Yeanoplos James L. (Butch) Williams
2011
Mike Nicholes Presents: Benchmarks from the Best Parts Managers
Mike Nicholes
2011
Managing & Selling to Gen “Y” in the Dealership & Why it’s Important
Mark Rikess
2011
7 Often Missed Profit Opportunities for your Business Development Center
Joni Stuker
2011
Converting E-mail Ups to Showroom Appointments
Jerry Thibeau
2011
Car Dealers and the Family and Medical Leave Act
Penny Phillips
2011
Parts Inventory Reconciliation Part II – The Advanced Course
Rob Campbell
2011
Prospecting: 25 Ways to Create New Customer Showroom Appointments
Bill Forbes
2011
How Top-Level Managers can Effectively Lead Service and Parts Operations
Jeff Sacks
2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday
 Richard Owen
2011
Dealership Expense Evaluation and Control – Sandi Jerome Style
Sandi Jerome
2011
How to Stop Losing Service Work due to After-Market Competitors
Rob Campbell
2010
Six Profit Leaks in New and Used Sales Departments - and How to Plug Them Right Now!
Steve Nickelsen
2010
Tips and Tactics for Converting Phone Ups to Appointments
Jerry Thibeau
2010
Service Departments Winning Back 2nd & 3rd Owner Vehicles
Ed Kovalchick
2010
Zen and the Art of Time & Multi-Task Management for Today's Super Controller
Sandi Jerome
2010
Improving Service Menus Without Giving Away the Profit
Ray Branch
2010
Nine Myths & One Truth about Dealership Insurance
Roger Beery
2010
A Business Development Plan for Service & Parts
Richard Owen
2010
Unclaimed Property Audits Target Auto Dealers
Marc Grossman, J.D., LL.M
2010
Getting a Grip on Dealership Energy Expenses
Robert Davis and Rudy Thomas
2010
Tools for General Managers: How to Manage Fixed Ops and Accounting
Jeff Sacks
2010
How to Get Your Banker to Say Yes!
Dave Jarrett and Jodi Kippe
2010
Building Service Sales with the “WalkAround”
Tyler Robbins
2009
Creating a Compensation Plan for your Dealership - Plus What's New in Pay Plans
Mike Bowers 
2009
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2009 - Present

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DEALERSEDGE VAULT CATALOG

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2022-2023

Title
Expert
Year
Events
March 30 Balance Sheet Health Turn Assets Into Profits & Paper Profits into Liquid Cash
Brooke Samples
2023
Recent Uploads
March 16 FTC Safeguards Rule – An Important Update
Erik Nachbahr
2023
February 16 Car Dealers: What to Expect in 2023…
Alan Haig
2023
February 9 General Manager Pay Plan Winning Strategies
Ed French
2023
January 12 Everything Auto Dealers Need to Know about IRS Form 1099-NEC
Rob Campbel & Kristin Reese-Scalabrino
2023
December 15 Service Management: When Pay Plans Go Off Track
Rob Campbell & Michele D’Antonio
2022
December 1 How To Maximize Your Warranty Reimbursement Rates
Rob Gehring & Doug Thompson of Fixed Performance Inc
2022
November 10 Parts Management: Forced Stock Identification and Control
Chuck Hartle’
2022
October 6 BDC Pay Plan Options… Defining an Effective Pay for Performance System
Joni Stuker-Davis
2022
October 11 Service Advisor Pay Plan Options… Defining Real Pay for Performance
Rob Kealy
2022
September 20 Pay Plan Metrics and Engineering for Parts Managers
Chuck Hartle’
2022
August 25 Monthly Process to Validate Your Parts Inventory Value to the General Ledger
Chuck Hartle’
2022
August 18 Increased IRS Enforcement – Form 8300 – Needs Review
Rob Campbell and Jennifer Moylan
2022
August 11 Re-Engineering Used Vehicle Manager Pay Plans
Ed French
2022
July 28 The Future of Your Franchise?
Alan Haig
2022
July 21 F&I Pay Plan Options and Choices
Becky Chernek
2022
June 16 BDC Managers: Adjusting to a Changing New and Used Vehicle Marketplace
Joni Stuker
2022
June 10 General Managers: What to Know and How to Manage Fixed Operations Departments
Rob Campbell
2022
May 19 Buying and Selling in a Hot Market
Alan Haig
2022
May 12 Used Car Challenges in 2022 – New Plan Needed
Ed French
2022
April 28 Dealership Disaster Recovery Planning
Brooke Samples
2022
April 21 Future of Dealership Body Shops
Gary Edwards
2022
March 24 Seeking the Best Organizational Design for Your Auto Group Future
Alan Haig
2022
March 17 How to Become a Trusted Service Advisor Word Tracks for Success
Greg Criss
2022
February 17 Used Car Inventory & Margin Challenges in a Deflating 2022 Market
Ed French
2022
February 10 BDC Challenges of Selling from a Limited Inventory – Q&A with Joni
Joni Stuker
2022
January 13 Legal Challenges for Auto Dealers in 2022
Eric Chase
2022
January 6 New FTC Safeguard Rules Become Mandatory in 2022
Erik Nachbahr
2022

2020

Title
Expert
Year
End-of-Year Accounting Process and Checklist
Philip Craft CPA and Christine Andrews
2020
Tax Planning: Unique & New Tips for 2020-21
Brian Wallace CPA and Rob Campbell
2020
Golden Handcuffs: How to Attract, Reward and Keep Key Managers
Joe Magyar and Veena Murthy
2020
Habits and Practices of the Exceptional Automotive Controller
Christine Andrews and Rob Campbell
2020
Forecasting – What Must Change for Dealership Growth in 2021
Brooke Samples
2020
5 Steps to Sourcing Used Inventory
Joni Stuker-Davis
2020
How Digital Marketing Has Changed Post-COVID
Glenn Pasch
2020
Back to Basics: How to Explain and Reconcile Sales Gross Calculations… CRM vs Accounting
Christine Andrews & Rob Campbell
2020
Back to Basics: Excellence in Parts Dept Performance by the Numbers
Brooke Samples
2020
New Normal: Legal Obligations and Duties for Auto Dealers
Eric Chase J.D.
2020
New Normal: Sales/Customer Communications
Joni Stuker-Davis
2020
CARES ACT & PPP Update June 18
Kevin Gilbreath & Stephen Bedell
2020
PPP Loan Forgiveness Calculation Form May 26
Kevin Gilbreath & Stephen Bedell
2020
What To Do When Service Traffic Slows Down
Ed Kovalchick
2020
Tips on Deploying a Virtual Online F&I Process
Becky Chernek
2020
Mid-Stream Changes & Requirements COVID-19 Economic Relief CARES Impact and Tax Aspects for Dealerships
Kevin Gilbreath & Stephen Bedell
2020
Keep the Balance Sheet Health – Identify and Liquify Your Frozen Assets
Christine Andrews & Rob Campbell
2020
Learn How Some Dealers are Winning Big in Today’s Internet-Efficient Used Car Marketplace
Ed French
2020
How Service Depts are Adjusting to Doing Business During the COVID 19 Crisis
Steve Kwiatkowski
2020
COVID-19 Economic Relief – CARES Impact and Tax Aspects for Dealerships
Joe Magyar & Stephen Bedell
2020
Coronavirus Update: Improving Salesperson Efficiency & Productivity in a Virtual Environment
Joni Stuker
2020
Health Check: Dealership Process for IRS Form 8300
Christine Andrews & Rob Campbell
2020
What Auto Dealers Can Learn from Dealership Live! Analytics & “Moneyball” Strategies
Rob Ristagno
2020
Health Check: Dealership Accounts Receivable
Christine Andrews & Rob Campbell
2020
Legal Challenges for Auto Dealers in 2020
Eric Chase, J.D.
2020
Effective Labor Rate Management & Control
Ed Kovalchick
2020

2019

Title
Expert
Year
Everything Auto Dealers Need to Know about IRS Form 1099
Rob Campbell & Nicole DeRosa, CPA
2019
End-of-Year Accounting… Process and Checklist
Rob Campbell
2019
Health Check: Dealership TeleCom Choices
Phillip Sherman
2019
Navigating the Dealership Business in Volatile Times
Alan Haig
2019
The Key Performance Indicators for Today’s Used Car Market
Ed French
2019
Health Check: Your Quick Service Operation
Rob Kealey
2019
Health Check: Service Lane
Rob Kealey
2019
Health Check: Parts Physical Inventory
Mark Payne
2019
Health Check: Dealership Accounts Payable
Christine Andrews & Rob Campbell 
2019
Health Check: Warranty Administration
Rob Campbell
2019
Health Check: Automotive Digital Marketing
Glenn Pasch
2019
Health Check: Dealership Body Shop
Gary Edwards
2019
Health Check: General Manager’s Office
Jeff Sacks
2019
Health Check: Dealership Cyber Security
Erik Nachbahr
2019
Health Check: How Healthy is Your Parts Dept?
Chuck Hartle’
2019
Health Check: Used Vehicle Departments
Ed French
2019
Health Check: Taking Stock of Your F&I Department
Becky Chernek & Ted Ings
2019
Health Check: BDC Organization & Effectiveness
Joni Stuker
2019
How Auto Dealers are Benefitting from “Ride-Share” Drivers
Brian Benstock
2019
Dealership Accounting Office Health Check
Brooke Samples
2019
How to Write a Killer Business Plan for Service Improvement
Don Tipton
2019
Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management
Jodi Kippe & Steve Wojcicki
2019
Internal Dealership Controls to Prevent Theft and Embezzlement
Jeremy Epstein & Maya Sutanto
2019
Planning for Huge Changes in Auto Retailing
Alan Haig
2019
The Legal Minefield for Auto Dealers in 2019
Eric Chase, J.D.
2019
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2019
How to Find, Hire and then Keep Highly Productive BDC Reps
Joni Stuker
2019

2018

Title
Expert
Year
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019
Brooke Samples
2018
Accounting Consolidation for Multi-Location Dealer Groups
Jodi Kippe & Kara Perkins
2018
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2018
7 Point Checklist for CRM Choice & Due Diligence
Stefan Drechsel
2018
How Healthy is Your Service Department? Let’s Perform a Check Up
Ed Kovalchick
2018
Accounting Best Practices: Mastering the One-Day End-of-Month Closing
Brian Brueggeman, CPA
2018
Fearless Firing…Effective, Confident, Humane
Charles Feuss J.D.
2018
How F&I Reinsurance Provides Value after Tax Reform
Joe Magyar
2018
Keeping Pace with New Technologies for the Auto Dealership
Erik Nachbahr
2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans
Ray Branch
2018
6 Internal Theft Scams that were Surprisingly Successful
Christine Andrews & Rob Campbell
2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future
Ed Kovalchick
2018
Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report
Alan Haig and Kevin J. Nill
2018
The Exceptional Service Advisor
Don Tipton
2018
The Habits & Practices of the Exceptional General Manager
Jeff Sacks
2018
How to Balance the Parts Department Checkbook
 Rob Campbell
2018
How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department
Don Tipton
2018
Due Diligence Essentials for Buyers and Sellers
Thomas England & Jonathan Wilke CPAs
2018
Why Many Dealership BDCs Fall Short & How to Fix It
Joni Stuker
2018
2018 Update: Habits & Practices of the Exceptional Service Manager
Ed Kovalchick
2018
Auto Dealership Staffing Metrics
Brooke Samples
2018
Business Math and Financial Analysis for Service Managers
 Rob Campbell
2018
IT Horror Stories - Breaches Costing Auto Dealers Big Losses of Data and Money
Erik Nachbahr
2018
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers
Brooke Samples
2018
What Auto Dealers Need to Know about IRS Form 8300
Terri Harris
2018
Preventing Sexual Harassment in the Dealership
Charlie Feuss J.D.
2018
How to Manage Auto Dealership Online Reviews
Jon Eyre & Matt Boyce
2018
U.S. Tax Reform - What’s In There for Auto Dealers?
Joseph Magyar CPA & Natalie Frenier CPA
2018

2017

Title
Expert
Year
Building a BDC to Boost Service & Parts Profits
Joni Stuker
2017
What’s New in Auto Sales Automation - What Works? - What is Worth the Cost?
Stefan Drechsel
2017
Succession/Exit Part 2: Maintaining Income & Control While Engaging in a Gifting Strategy
Don Hannahs, CFP® & Chris Dionot, J.D.
2017
Fighting Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management
 Jodi Kippe & Steve Wojcicki, CPA
2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017
Chuck Hartle'
2017
How to Attract & Reward Key Employees Via Compensation, Profit Participation and/or Ownership
Joe Magyar and Tim Daum
2017
Forecasting – Why Fresh Ideas and New Perspectives are Needed for Success in 2018
Brooke Samples
2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process
Greg Criss
2017
Successful Succession Planning for Today’s Auto Dealers
 Don Hannahs
2017
Basics Of Employee Handbooks in Auto Dealerships Today
Charles Feuss, J.D
2017
In-House Process for Preparing Future GMs and Dealers for Your Auto Group
Steve Nickelsen
2017
Mega-Trends Impacting Auto Retail Today… Highlights from the Haig Report
Alan Haig
2017
How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor
Steve Kwiatkowski
2017
New Spear Phishing Threats and Tips to Reduce the Risk of an Attack at Your Dealership
Erik Nachbahr
2017
How to Apply for Retail Rates for Factory Reimbursed Warranty Claims
Rob Campbell & Lou Young
2017
New Electronic Service Department Applications. What You Need to Know
Stefan Drechsel
2017
How to Build a Killer Business Plan for Service
Don Tipton
2017
How to Detect and Prevent Internal Theft
Brooke Samples
2017
The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements
Christine Andrews & Rob Campbell
2017
Internet Ups: Guiding the Prospect from Email to Phone to Your Showroom
Joni Stuker with Ryan Bongard
2017
Why 70% of Used Car Depts Underperform … and How to Unlock Your Real Used Vehicle Potential
Steve Nickelsen
2017
Focusing on Talent Management to Improve Dealership Operations
Kevin Baumgart
2017
Telecom Technology Update: Cloud or Hardware…Which is Best for You
Phillip Sherman
2017
How to Benefit from Tablets on the Service Drive
Greg Criss
2017
Effective Labor Rate Control and Management… The Art & The Science
Ray Branch
2017
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2017
The Power of a Blended BDC to Drive Sales for the Entire Dealership
Joni Stuker
2017
How to Ride the Wave to Digital F&I Retailing
Becky Chernek
2017
How to Control Your Marketing & Ad Budget Using Moneyball Strategies
Jim Flint
2017
Ideal Pay Plans for General Managers
Jeff Sacks
2017
Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT
Charlie Feuss J.D
2017
How to Get More Smart Data From Your DMS
Brooke Samples
2017

2016

Title
Expert
Year
Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure
Max Zanan
2016
Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign
Chris Hil
2016
How to Forecast & Budget for a Potential Downturn
Mark Ludwig
2016
How to Strap a Rocket to Your Service Department
Don Tipton
2016
How to Effectively Use Video on Tablets in the Sales Process
Bruce Polkes and Mark Pantages
2016
How to Find, Hire and then Keep Highly Productive BDC Reps
Joni Stuker
2016
What Used Vehicles You Should Inventory to Maximize Sales & Profits
Steve Nickelsen
2016
How to Use the Power of the Dealership's Career Site to Attract Talent and Reduce Costly Turnover
Kevin Baumgart
2016
Innovative Techniques for Recruiting and Keeping Service Technicians
Greg Criss
2016
How to Turn Balance Sheet Profits into Hard Cash
Brooke Samples
2016
Cybersecurity - Evaluating Risk & Protecting Your
Joe Riccie CPA & Seth Danberry
2016
How to Protect the Dealership Against Sudden DMS Price Increases and Policy Changes
Paul Gillrie
2016
How to Strap a Rocket to Your Used Car Department
Steve Nickelsen
2016
Accounting Office Consolidation for Multi-Location Dealer Groups
Jodi Kippe & Kara Perkins
2016
Service Price vs Value: How to Win Over Your Customers and Your Service Advisors
Rob Campbell
2016
Prospecting: How to Generate 1/3 of Your Monthly Sold Vehicles from this Category
Joni Stuker
2016
"Geo-fencing" Offers Auto Dealers Amazing Access to Cell Phones of Customers and Prospects
John Possumato
2016
How to Increase Sales and Profits from CPO Vehicles
Jim Flint
2016
How to Avoid Physical Parts Inventory Horror Stories
Mike Nicholes
2016
Tips on How and Why to Hire Millennials (Gen Y) for Your Auto Group or Store
Kevin Baumgart
2016
7 Absolutely Essential Service Management Key Indicators
Rob Campbell
2016
How, Why & When to Create Your Own Captive Insurance Company
 Kevin Gilbreath, CPA, CFP Senior Tax Mgr
2016
Independent Auto CRMs vs. DMS CRMs? How to Make an Informed Choice… Which is a Better?
Stefan Drechsel
2016
Expense Control…When Sales are Soaring… Many Lose Focus on Controlling the Controllable
Brooke Samples
2016
Advanced Body Shop Management - Focusing on Marketing and Profits
Gary Edwards
2016
The Service Pricing Challenge: How to Leverage Your Competitiveness for Marketing & Retention Success
Les Silver
2016
How Your Dealership Business Plan May be Eroding the Value of Your Automotive Enterprise
Stuart McCallum & Steve Schumacher, ASA, CPA
2016

2015

Title
Expert
Year
Guiding Your Team to Success… The Management Magic of One-on-One Coaching
Steve Nickelsen
2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement
Brooke Samples
2015
Dealership Valuation - "Blue Sky" is Not What It Used to Be
Steve Schumacher, CPA, ASA & Stuart McCallum
2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards
Greg Criss
2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits
Rob Campbell
2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know
Charles Feuss J.D.
2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts
Chuck Hartle'
2015
Service Menu Design & Profit Structuring…Art & Science
Ray Branch
2015
Dealership IT Managers - 5 Top Sure-Fire Bottom Line Builders
Erik Nachbahr
2015
General Managers - 5 Top Sure-Fire Bottom Line Builders
Jeff Sacks
2015
BDC Managers - 5 Top Sure-Fire Bottom Line Builders
Joni Stuker
2015
Sales Managers: 5 Surefire Quick Fixes for Immediate Profit Improvement
Steve Nickelsen
2015
Expense Control - How to Benefit with a "Sourcing Plan"
Doug Austin
2015
Service Mgrs - 5 Top Sure-Fire Bottom Line Builders
Rob Campbell
2015
Top 10 Digital Marketing Mistakes for Auto Dealers
Nan Mossey
2015
Dealership Controllers: How to Financially Triage and Cure Poor Performance in Key Departments
Rob Campbell & Christine Andrews
2015
Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits
Greg Criss
2015
Habits and Practices of the Exceptional Parts Manager
Mike Nicholes
2015
How to Reconcile & Explain Differences Between the Sales/CRM Gross and the Accounting Gross
Sandi Jerome
2015
Habits & Practices of the Exceptional Body Shop Manager
Gary Edwards
2015
dvanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions
David Summers
2015
Habits & Practices of Exceptional BDC Managers
Joni Stuker
2015
Habits & Practices of Exceptional F&I Managers
Becky Chernek
2015

2014