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Pre-2012

Title
Expert
Year
Business Math for Parts Managers
Rob Campbell & Andrew Appow CPA
2011
How to Maximize the Value of Your Dealership or Dealer Group
Kevin R. Yeanoplos James L. (Butch) Williams
2011
Mike Nicholes Presents: Benchmarks from the Best Parts Managers
Mike Nicholes
2011
Managing & Selling to Gen “Y” in the Dealership & Why it’s Important
Mark Rikess
2011
7 Often Missed Profit Opportunities for your Business Development Center
Joni Stuker
2011
Converting E-mail Ups to Showroom Appointments
Jerry Thibeau
2011
Car Dealers and the Family and Medical Leave Act
Penny Phillips
2011
Parts Inventory Reconciliation Part II – The Advanced Course
Rob Campbell
2011
Prospecting: 25 Ways to Create New Customer Showroom Appointments
Bill Forbes
2011
How Top-Level Managers can Effectively Lead Service and Parts Operations
Jeff Sacks
2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday
 Richard Owen
2011
Dealership Expense Evaluation and Control – Sandi Jerome Style
Sandi Jerome
2011
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2009 - Present

ALL Topics

DEALERSEDGE VAULT CATALOG

Members Have Access to All Topics Across All Departments!

Each Topic Provided in These Formats...
Streaming Video, Streaming Audio, Audio Downloads, PDF Executive
Summaries and PDF of Presentation Slides

2022-2023

Title
Expert
Year
Events
May 21 Unlock Hidden Capacity in Your Service Department
Rob Campbell
2026
Recordings
Recent Uploads
March 19 AI Reality Check: How to Evaluate, Implement, and Support What Actually Works
Steve Kwiatkowski
2026
March 12 Ideal Auto Group Management Structures
Tom Olney
2026
February 19 Recap: Haig Partners Maximizing Value Conference
Alan Haig and John Murphy
2026
February 12 AI Driven Threats: Dealership Cybersecurity Lessons From 2025 and Advice for 2026
Erik Nachbahr
2026
January 22 Rethinking Used Car Inventory: Aligning Sourcing, Storytelling & Market Pricing
Ed French
2026
January 15 Triple-Threat Advantages for 2026 The Top Operational Moves to Capture More Used Vehicles, Elevate Service, and Keep Your Best People
Brooke Samples
2026
December 18 2026 Dealership M&A and Auto Economic Outlook
Alan Haig
2025
December 4 Key Fixed Ops Trends Managers Can’t Afford to Ignore
Rob Kealey
2025

2020

Title
Expert
Year
End-of-Year Accounting Process and Checklist
Philip Craft CPA and Christine Andrews
2020
Tax Planning: Unique & New Tips for 2020-21
Brian Wallace CPA and Rob Campbell
2020
Golden Handcuffs: How to Attract, Reward and Keep Key Managers
Joe Magyar and Veena Murthy
2020
Habits and Practices of the Exceptional Automotive Controller
Christine Andrews and Rob Campbell
2020
Forecasting – What Must Change for Dealership Growth in 2021
Brooke Samples
2020
5 Steps to Sourcing Used Inventory
Joni Stuker-Davis
2020
How Digital Marketing Has Changed Post-COVID
Glenn Pasch
2020
Back to Basics: How to Explain and Reconcile Sales Gross Calculations… CRM vs Accounting
Christine Andrews & Rob Campbell
2020
Back to Basics: Excellence in Parts Dept Performance by the Numbers
Brooke Samples
2020
New Normal: Legal Obligations and Duties for Auto Dealers
Eric Chase J.D.
2020
New Normal: Sales/Customer Communications
Joni Stuker-Davis
2020
CARES ACT & PPP Update June 18
Kevin Gilbreath & Stephen Bedell
2020

2019

Title
Expert
Year
Everything Auto Dealers Need to Know about IRS Form 1099
Rob Campbell & Nicole DeRosa, CPA
2019
End-of-Year Accounting… Process and Checklist
Rob Campbell
2019
Health Check: Dealership TeleCom Choices
Phillip Sherman
2019
Navigating the Dealership Business in Volatile Times
Alan Haig
2019
The Key Performance Indicators for Today’s Used Car Market
Ed French
2019
Health Check: Your Quick Service Operation
Rob Kealey
2019
Health Check: Service Lane
Rob Kealey
2019
Health Check: Parts Physical Inventory
Mark Payne
2019
Health Check: Dealership Accounts Payable
Christine Andrews & Rob Campbell 
2019
Health Check: Warranty Administration
Rob Campbell
2019
Health Check: Automotive Digital Marketing
Glenn Pasch
2019
Health Check: Dealership Body Shop
Gary Edwards
2019

2018

Title
Expert
Year
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019
Brooke Samples
2018
Accounting Consolidation for Multi-Location Dealer Groups
Jodi Kippe & Kara Perkins
2018
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2018
7 Point Checklist for CRM Choice & Due Diligence
Stefan Drechsel
2018
How Healthy is Your Service Department? Let’s Perform a Check Up
Ed Kovalchick
2018
Accounting Best Practices: Mastering the One-Day End-of-Month Closing
Brian Brueggeman, CPA
2018
Fearless Firing…Effective, Confident, Humane
Charles Feuss J.D.
2018
How F&I Reinsurance Provides Value after Tax Reform
Joe Magyar
2018
Keeping Pace with New Technologies for the Auto Dealership
Erik Nachbahr
2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans
Ray Branch
2018
6 Internal Theft Scams that were Surprisingly Successful
Christine Andrews & Rob Campbell
2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future
Ed Kovalchick
2018

2017

Title
Expert
Year
Building a BDC to Boost Service & Parts Profits
Joni Stuker
2017
What’s New in Auto Sales Automation - What Works? - What is Worth the Cost?
Stefan Drechsel
2017
Succession/Exit Part 2: Maintaining Income & Control While Engaging in a Gifting Strategy
Don Hannahs, CFP® & Chris Dionot, J.D.
2017
Fighting Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management
 Jodi Kippe & Steve Wojcicki, CPA
2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017
Chuck Hartle'
2017
How to Attract & Reward Key Employees Via Compensation, Profit Participation and/or Ownership
Joe Magyar and Tim Daum
2017
Forecasting – Why Fresh Ideas and New Perspectives are Needed for Success in 2018
Brooke Samples
2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process
Greg Criss
2017
Successful Succession Planning for Today’s Auto Dealers
 Don Hannahs
2017
Basics Of Employee Handbooks in Auto Dealerships Today
Charles Feuss, J.D
2017
In-House Process for Preparing Future GMs and Dealers for Your Auto Group
Steve Nickelsen
2017
Mega-Trends Impacting Auto Retail Today… Highlights from the Haig Report
Alan Haig
2017

2016

Title
Expert
Year
Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure
Max Zanan
2016
Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign
Chris Hil
2016
How to Forecast & Budget for a Potential Downturn
Mark Ludwig
2016
How to Strap a Rocket to Your Service Department
Don Tipton
2016
How to Effectively Use Video on Tablets in the Sales Process
Bruce Polkes and Mark Pantages
2016
How to Find, Hire and then Keep Highly Productive BDC Reps
Joni Stuker
2016
What Used Vehicles You Should Inventory to Maximize Sales & Profits
Steve Nickelsen
2016
How to Use the Power of the Dealership's Career Site to Attract Talent and Reduce Costly Turnover
Kevin Baumgart
2016
Innovative Techniques for Recruiting and Keeping Service Technicians
Greg Criss
2016
How to Turn Balance Sheet Profits into Hard Cash
Brooke Samples
2016
Cybersecurity - Evaluating Risk & Protecting Your
Joe Riccie CPA & Seth Danberry
2016
How to Protect the Dealership Against Sudden DMS Price Increases and Policy Changes
Paul Gillrie
2016

2015

Title
Expert
Year
Guiding Your Team to Success… The Management Magic of One-on-One Coaching
Steve Nickelsen
2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement
Brooke Samples
2015
Dealership Valuation - "Blue Sky" is Not What It Used to Be
Steve Schumacher, CPA, ASA & Stuart McCallum
2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards
Greg Criss
2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits
Rob Campbell
2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know
Charles Feuss J.D.
2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts
Chuck Hartle'
2015
Service Menu Design & Profit Structuring…Art & Science
Ray Branch
2015
Dealership IT Managers - 5 Top Sure-Fire Bottom Line Builders
Erik Nachbahr
2015
General Managers - 5 Top Sure-Fire Bottom Line Builders
Jeff Sacks
2015
BDC Managers - 5 Top Sure-Fire Bottom Line Builders
Joni Stuker
2015
Sales Managers: 5 Surefire Quick Fixes for Immediate Profit Improvement
Steve Nickelsen
2015

2014

Title
Expert
Year
How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results
Steve Nickelsen
2014
Effective Pay Plan Formulas that Achieve Results
Jeff Sacks
2014
Fixing the F&I Bottleneck… to Satisfy the Customer's Needs and Demands Without Killing Profit
Becky Chernek
2014
Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System
Chuck Hartle'
2014
The 5 Key Habits of Super Star Controllers & Office Managers
Sandi Jerome
2014
7 Essential Service Department Measurements
Rob Campbell
2014
Habits and Practices of the Exceptional Used Vehicle Manager
Steve Nickelsen 
2014
Benchmarks and Key Performance Indicators… A Deeper Look at this "Every Manager" Tool
Brooke Samples
2014
Effective Dealership BDCs… What's Working & What to Avoid
Joni Stuker
2014
How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!
David Summers
2014
Driving Dealership Profit - Five Key Factors Holding You Back…and How to Fix Them Now!
Sandi Jerome
2014
Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail
Rob Campbell
2014

2013

Title
Expert
Year
How to Avoid the Costly Threats from Pirated Software Audits and Criminal Crypto Viruses
Erik Nachbahr
2013
LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network
Stephen Murphy
2013
BluePrinting the Body Shop… A Process for Improving Efficiency & Profits
Greg Criss
2013
Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!
Rob Campbell and Sebastian Banchitta
2013
How to Self-Audit Your Own F&I Process & Compliance
Terry Dortch
2013
Google Adwords…Tricks of the Trade to Get the Best Bang for your Digital Ad Bucks
Nan Mossey
2013
Key Performance Indicators - The "Keys" to Professional Dealership Management & Growth
Jeff Sacks
2013
How to Harness 21st Century Technology for Increases in Staff Efficiency, Computer Security & Cost Control
Erik Nachbahr
2013
How to Generate Your Own Sales Leads by Effective Prospecting Via the BDC and Beyond!
Joni Stuker
2013
How to Avoid the Bermuda Triangle of Advertising Expense in Your Dealership or Group
Jim Flint
2013
Video Marketing Strategies That Sell Cars
Brian Pasch
2013
Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver
Greg Criss
2013

2012

Title
Expert
Year
How to Analyze Your DMS Billing and Systematically Reduce Costs!
Paul Gillrie
2012
Best Practices for Using Benchmarks to Drive Improved Dealership and Departmental Results
Phil Kent: CPA
2012
21st Century Process for Closing More Sales - For Sales & Internet Managers!
Jennifer Suzuki
2012
Advanced Effective Labor Rate Engineering!
Ray Branch
2012
What Dealers, GMs and Controllers Need to Know About the Parts Dept! And why Parts Mgrs need to keep them informed!
Mark Payne
2012
How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs
Sandi Jerome
2012
How to Achieve & Maintain 100% Service Absorption.
Steve Nickelsen
2012
Twitter for Car Dealers 101: How to Generate Site Traffic and Leads
Brittany Richter
2012
The Best Practices of the Very Best Parts Advisors
Richard Owen
2012
How to Safeguard Your DMS - FTC Enforces Against Georgia Dealer Because of "P2P" Software Exposed Consumer Data
Erik Nachbahr
2012
How to Fine-Tune the New Vehicle Departments to Spot Weaknesses and Supercharge Results
Brooke Samples
2012
Business Development Centers - Industry Best Practices.
Cory Mosley
2012

2021

Title
Expert
Year
Recent Uploads
Effective Pay Plan Formulas that Achieve Results
Jeff Sacks
2021
Habits & Practices of the Exceptional Service Manager
Ed Kovalchick
2021
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2021
Internal Dealership Controls to Prevent Theft and Embezzlement
Jeremy Epstein & Maya Sutanto
2021
Health Check: BDC Organization & Effectiveness
Joni Stuker
2021
Health Check: Used Vehicle Departments
Ed French
2021
How to Balance the Parts Department Checkbook
Rob Campbell
2021
How to Write a Killer Business Plan for Service Improvement
Don Tipton
2021
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers
Brooke Samples
2021
December 9 New Ideas for Overcoming Staff & Inventory Shortages
Brooke Samples
2021
December 2 Increased Efficiency via Service Dispatching and Shop Loading
Greg Criss
2021
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