top of page

Ask EDGE AI Knowledge Bank

Pre-2012

Title	Expert	Year
Business Math for Parts Managers	Rob Campbell & Andrew Appow CPA	2011
How to Maximize the Value of Your Dealership or Dealer Group	Kevin R. Yeanoplos James L. (Butch) Williams	2011
Mike Nicholes Presents: Benchmarks from the Best Parts Managers	Mike Nicholes	2011
Managing & Selling to Gen “Y” in the Dealership & Why it’s Important	Mark Rikess	2011
7 Often Missed Profit Opportunities for your Business Development Center	Joni Stuker	2011
Converting E-mail Ups to Showroom Appointments	Jerry Thibeau	2011
Car Dealers and the Family and Medical Leave Act	Penny Phillips	2011
Parts Inventory Reconciliation Part II – The Advanced Course	Rob Campbell	2011
Prospecting: 25 Ways to Create New Customer Showroom Appointments	Bill Forbes	2011
How Top-Level Managers can Effectively Lead Service and Parts Operations	Jeff Sacks	2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday	Richard Owen	2011
Dealership Expense Evaluation and Control – Sandi Jerome Style	Sandi Jerome	2011

0 (9)_edited.png

2009 - Present

ALL Topics

DEALERSEDGE VAULT CATALOG

Members Have Access to All Topics Across All Departments!

Each Topic Provided in These Formats...
Streaming Video, Streaming Audio, Audio Downloads, PDF Executive
Summaries and PDF of Presentation Slides

2022-2026

Title	Expert	Year
Events
October 8 AI in the Dealership: What's Working, What's Failing, and What It's Costing You	Erik Nachbahr	2026
November 12 Prepare to Win: Turning 2027 Goals into a Dealership Action Plan	Brooke Samples	2026
Recent Uploads
Recent Uploads
September 24 Dealership Valuations at a Turning Point: Rates, Market Forces and What Your Store Is Worth	Ned Hennessey	2026
September 17 How Do Your Manufacturer Parts Numbers Measure Up?	Chuck Hartle	2026
July 23 Turn Data Into Action: Using Experience and A.I. to Improve Profitability Part 2 Acting On The Data	Brooke Samples	2026
July 16 Turn Your Dealership Data Into Higher Profits Through Better Decisions Part 1: Understanding The Data	Brooke Samples	2026
July 9 The Forces Shaping Dealership Values Today	Alan Haig	2026
June 18 What The Best Parts Departments Do Differently	Chuck Hartle	2026
May 21 Unlock Hidden Capacity in Your Service Department	Rob Campbell	2026

2020

Title	Expert	Year
End-of-Year Accounting Process and Checklist	Philip Craft CPA and Christine Andrews	2020
Tax Planning: Unique & New Tips for 2020-21	Brian Wallace CPA and Rob Campbell	2020
Golden Handcuffs: How to Attract, Reward and Keep Key Managers	Joe Magyar and Veena Murthy	2020
Habits and Practices of the Exceptional Automotive Controller	Christine Andrews and Rob Campbell	2020
Forecasting – What Must Change for Dealership Growth in 2021	Brooke Samples	2020
5 Steps to Sourcing Used Inventory	Joni Stuker-Davis	2020
How Digital Marketing Has Changed Post-COVID	Glenn Pasch	2020
Back to Basics: How to Explain and Reconcile Sales Gross Calculations… CRM vs Accounting	Christine Andrews & Rob Campbell	2020
Back to Basics: Excellence in Parts Dept Performance by the Numbers	Brooke Samples	2020
New Normal: Legal Obligations and Duties for Auto Dealers	Eric Chase J.D.	2020
New Normal: Sales/Customer Communications	Joni Stuker-Davis	2020
CARES ACT & PPP Update June 18	Kevin Gilbreath & Stephen Bedell	2020

2019

Title	Expert	Year
Everything Auto Dealers Need to Know about IRS Form 1099	Rob Campbell & Nicole DeRosa, CPA	2019
End-of-Year Accounting… Process and Checklist	Rob Campbell	2019
Health Check: Dealership TeleCom Choices	Phillip Sherman	2019
Navigating the Dealership Business in Volatile Times	Alan Haig	2019
The Key Performance Indicators for Today’s Used Car Market	Ed French	2019
Health Check: Your Quick Service Operation	Rob Kealey	2019
Health Check: Service Lane	Rob Kealey	2019
Health Check: Parts Physical Inventory	Mark Payne	2019
Health Check: Dealership Accounts Payable	Christine Andrews & Rob Campbell	2019
Health Check: Warranty Administration	Rob Campbell	2019
Health Check: Automotive Digital Marketing	Glenn Pasch	2019
Health Check: Dealership Body Shop	Gary Edwards	2019

2018

Title	Expert	Year
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019	Brooke Samples	2018
Accounting Consolidation for Multi-Location Dealer Groups	Jodi Kippe & Kara Perkins	2018
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer	Don Tipton	2018
7 Point Checklist for CRM Choice & Due Diligence	Stefan Drechsel	2018
How Healthy is Your Service Department? Let’s Perform a Check Up	Ed Kovalchick	2018
Accounting Best Practices: Mastering the One-Day End-of-Month Closing	Brian Brueggeman, CPA	2018
Fearless Firing…Effective, Confident, Humane	Charles Feuss J.D.	2018
How F&I Reinsurance Provides Value after Tax Reform	Joe Magyar	2018
Keeping Pace with New Technologies for the Auto Dealership	Erik Nachbahr	2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans	Ray Branch	2018
6 Internal Theft Scams that were Surprisingly Successful	Christine Andrews & Rob Campbell	2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future	Ed Kovalchick	2018

2017

Title	Expert	Year
Building a BDC to Boost Service & Parts Profits	Joni Stuker	2017
What’s New in Auto Sales Automation - What Works? - What is Worth the Cost?	Stefan Drechsel	2017
Succession/Exit Part 2: Maintaining Income & Control While Engaging in a Gifting Strategy	Don Hannahs, CFP® & Chris Dionot, J.D.	2017
Fighting Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management	Jodi Kippe & Steve Wojcicki, CPA	2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017	Chuck Hartle'	2017
How to Attract & Reward Key Employees Via Compensation, Profit Participation and/or Ownership	Joe Magyar and Tim Daum	2017
Forecasting – Why Fresh Ideas and New Perspectives are Needed for Success in 2018	Brooke Samples	2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process	Greg Criss	2017
Successful Succession Planning for Today’s Auto Dealers	Don Hannahs	2017
Basics Of Employee Handbooks in Auto Dealerships Today	Charles Feuss, J.D	2017
In-House Process for Preparing Future GMs and Dealers for Your Auto Group	Steve Nickelsen	2017
Mega-Trends Impacting Auto Retail Today… Highlights from the Haig Report	Alan Haig	2017

2016

Title	Expert	Year
Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure	Max Zanan	2016
Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign	Chris Hil	2016
How to Forecast & Budget for a Potential Downturn	Mark Ludwig	2016
How to Strap a Rocket to Your Service Department	Don Tipton	2016
How to Effectively Use Video on Tablets in the Sales Process	Bruce Polkes and Mark Pantages	2016
How to Find, Hire and then Keep Highly Productive BDC Reps	Joni Stuker	2016
What Used Vehicles You Should Inventory to Maximize Sales & Profits	Steve Nickelsen	2016
How to Use the Power of the Dealership's Career Site to Attract Talent and Reduce Costly Turnover	Kevin Baumgart	2016
Innovative Techniques for Recruiting and Keeping Service Technicians	Greg Criss	2016
How to Turn Balance Sheet Profits into Hard Cash	Brooke Samples	2016
Cybersecurity - Evaluating Risk & Protecting Your	Joe Riccie CPA & Seth Danberry	2016
How to Protect the Dealership Against Sudden DMS Price Increases and Policy Changes	Paul Gillrie	2016

2015

Title	Expert	Year
Guiding Your Team to Success… The Management Magic of One-on-One Coaching	Steve Nickelsen	2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement	Brooke Samples	2015
Dealership Valuation - "Blue Sky" is Not What It Used to Be	Steve Schumacher, CPA, ASA & Stuart McCallum	2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards	Greg Criss	2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits	Rob Campbell	2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know	Charles Feuss J.D.	2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts	Chuck Hartle'	2015
Service Menu Design & Profit Structuring…Art & Science	Ray Branch	2015
Dealership IT Managers - 5 Top Sure-Fire Bottom Line Builders	Erik Nachbahr	2015
General Managers - 5 Top Sure-Fire Bottom Line Builders	Jeff Sacks	2015
BDC Managers - 5 Top Sure-Fire Bottom Line Builders	Joni Stuker	2015
Sales Managers: 5 Surefire Quick Fixes for Immediate Profit Improvement	Steve Nickelsen	2015

2014

Title	Expert	Year
How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results	Steve Nickelsen	2014
Effective Pay Plan Formulas that Achieve Results	Jeff Sacks	2014
Fixing the F&I Bottleneck… to Satisfy the Customer's Needs and Demands Without Killing Profit	Becky Chernek	2014
Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System	Chuck Hartle'	2014
The 5 Key Habits of Super Star Controllers & Office Managers	Sandi Jerome	2014
7 Essential Service Department Measurements	Rob Campbell	2014
Habits and Practices of the Exceptional Used Vehicle Manager	Steve Nickelsen	2014
Benchmarks and Key Performance Indicators… A Deeper Look at this "Every Manager" Tool	Brooke Samples	2014
Effective Dealership BDCs… What's Working & What to Avoid	Joni Stuker	2014
How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!	David Summers	2014
Driving Dealership Profit - Five Key Factors Holding You Back…and How to Fix Them Now!	Sandi Jerome	2014
Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail	Rob Campbell	2014

2013

Title	Expert	Year
How to Avoid the Costly Threats from Pirated Software Audits and Criminal Crypto Viruses	Erik Nachbahr	2013
LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network	Stephen Murphy	2013
BluePrinting the Body Shop… A Process for Improving Efficiency & Profits	Greg Criss	2013
Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!	Rob Campbell and Sebastian Banchitta	2013
How to Self-Audit Your Own F&I Process & Compliance	Terry Dortch	2013
Google Adwords…Tricks of the Trade to Get the Best Bang for your Digital Ad Bucks	Nan Mossey	2013
Key Performance Indicators - The "Keys" to Professional Dealership Management & Growth	Jeff Sacks	2013
How to Harness 21st Century Technology for Increases in Staff Efficiency, Computer Security & Cost Control	Erik Nachbahr	2013
How to Generate Your Own Sales Leads by Effective Prospecting Via the BDC and Beyond!	Joni Stuker	2013
How to Avoid the Bermuda Triangle of Advertising Expense in Your Dealership or Group	Jim Flint	2013
Video Marketing Strategies That Sell Cars	Brian Pasch	2013
Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver	Greg Criss	2013

2012

Title	Expert	Year
How to Analyze Your DMS Billing and Systematically Reduce Costs!	Paul Gillrie	2012
Best Practices for Using Benchmarks to Drive Improved Dealership and Departmental Results	Phil Kent: CPA	2012
21st Century Process for Closing More Sales - For Sales & Internet Managers!	Jennifer Suzuki	2012
Advanced Effective Labor Rate Engineering!	Ray Branch	2012
What Dealers, GMs and Controllers Need to Know About the Parts Dept! And why Parts Mgrs need to keep them informed!	Mark Payne	2012
How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs	Sandi Jerome	2012
How to Achieve & Maintain 100% Service Absorption.	Steve Nickelsen	2012
Twitter for Car Dealers 101: How to Generate Site Traffic and Leads	Brittany Richter	2012
The Best Practices of the Very Best Parts Advisors	Richard Owen	2012
How to Safeguard Your DMS - FTC Enforces Against Georgia Dealer Because of "P2P" Software Exposed Consumer Data	Erik Nachbahr	2012
How to Fine-Tune the New Vehicle Departments to Spot Weaknesses and Supercharge Results	Brooke Samples	2012
Business Development Centers - Industry Best Practices.	Cory Mosley	2012

2021

Title	Expert	Year
Recent Uploads
Effective Pay Plan Formulas that Achieve Results	Jeff Sacks	2021
Habits & Practices of the Exceptional Service Manager	Ed Kovalchick	2021
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2021
Internal Dealership Controls to Prevent Theft and Embezzlement	Jeremy Epstein & Maya Sutanto	2021
Health Check: BDC Organization & Effectiveness	Joni Stuker	2021
Health Check: Used Vehicle Departments	Ed French	2021
How to Balance the Parts Department Checkbook	Rob Campbell	2021
How to Write a Killer Business Plan for Service Improvement	Don Tipton	2021
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers	Brooke Samples	2021
December 9 New Ideas for Overcoming Staff & Inventory Shortages	Brooke Samples	2021
December 2 Increased Efficiency via Service Dispatching and Shop Loading	Greg Criss	2021

bottom of page