Topic Index by Year | DealersEdge

2009 - Present

DEALERSEDGE VAULT CATALOG

ALL Topics

Each Topic Provided in These Formats...
Streaming Video, Streaming Audio, Audio Downloads, PDF Executive
Summaries and PDF of Presentation Slides

2020-2021

Title	Expert	Year
Events
November 11 How to Shrink & Control W.I.P. for Controllers	Rob Campbell	2021
November 18 BDC Word Tracks for Successful Service Marketing	Joni Stuker	2021
December 9 New Ideas for Overcoming Staff & Inventory Shortages	Brooke Samples	2021
ARCHIVED October 28 Check List: Dealership TeleCom Options and Choices	Phillip Sherman	2021
ARCHIVED October 14 Checklist: Switching DMS Vendors	Stefan Drechsel	2021
ARCHIVED September 23 LIFO Reserves to be Big Issue – 2021 Taxes	Brian Wallace Rob Campbell	2021
ARCHIVED September 9 Checklist: Buy… Sell… or Hold Decisions 2021	Alan Haig	2021
ARCHIVED August 16 Checklist: F&I Compliance	Max Zanan	2021
ARCHIVED August 12 Checklists: For the Exceptionally Successful Parts Manager	Chuck Hartle'	2021
ARCHIVED July 29 Checklist: Warranty Audit Prevention and Self-Examination	Rob Campbell	2021
ARCHIVED July 15 Checklist: Effective Service Advisor Process	Greg Criss	2021
ARCHIVED April 15 How Management by Checklist Can Improve Productivity and Reduce Job-Related Stress	Brooke Samples	2021
ARCHIVED April 22 Checklist For Dealership Accounting Managers	Brooke Samples	2021
ARCHIVED April 29 Checklists For Busy & Successful Service Managers	Rob Kealey	2021
ARCHIVED May 6 Checklists: Parts Dept Physical Inventory	Mark Payne	2021
ARCHIVED May 13 Checklists: General Managers as Change Agents	Ed French	2021
May 20 Encore! Understanding the Automotive Financial Statement for GMs and Dealership Department Managers	Brooke Samples	2021
ARCHIVED June 3 Checklist: Dealership Cyber Security Defense	Erik Nachbahr	2021
ARCHIVED June 10 Checklists: Business Development Center	Joni Stuker	2021

Popular Uploads
Effective Pay Plan Formulas that Achieve Results	Jeff Sacks	2021
Habits & Practices of the Exceptional Service Manager	Ed Kovalchick	2021
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2021
Internal Dealership Controls to Prevent Theft and Embezzlement	Jeremy Epstein & Maya Sutanto	2021
Health Check: BDC Organization & Effectiveness	Joni Stuker	2021
Health Check: Used Vehicle Departments	Ed French	2021
How to Balance the Parts Department Checkbook	Rob Campbell	2021
How to Write a Killer Business Plan for Service Improvement	Don Tipton	2021
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers	Brooke Samples	2021

Recent Uploads
How SPACs May Soon Influence Dealership Consolidation and Buy/Sells	Stuart McCallum	2021
The Old “Road to the Sale” is Dead… Long Live the New “Road to the Sale”	Ed French	2021
Getting Beyond the Barriers of Online Selling How to Make it Personal	Joni Stuker	2021
FREE VISA/MC Class Action Settlement and Recovery… What Auto Dealers Need to Know	Ken Staab & Mark Perlow	2021
Trends Impacting Automotive Retail in 2021	Alan Haig	2021
End-of-Year Accounting Process and Checklist	Philip Craft CPA and Christine Andrews	2020
Tax Planning: Unique & New Tips for 2020-21	Brian Wallace CPA and Rob Campbell	2020
Golden Handcuffs: How to Attract, Reward and Keep Key Managers	Joe Magyar and Veena Murthy	2020
Habits and Practices of the Exceptional Automotive Controller	Christine Andrews and Rob Campbell	2020
Forecasting – What Must Change for Dealership Growth in 2021	Brooke Samples	2020
5 Steps to Sourcing Used Inventory	Joni Stuker-Davis	2020
How Digital Marketing Has Changed Post-COVID	Glenn Pasch	2020
Back to Basics: How to Explain and Reconcile Sales Gross Calculations… CRM vs Accounting	Christine Andrews & Rob Campbell	2020
Back to Basics: Excellence in Parts Dept Performance by the Numbers	Brooke Samples	2020
New Normal: Legal Obligations and Duties for Auto Dealers	Eric Chase J.D.	2020
New Normal: Sales/Customer Communications	Joni Stuker-Davis	2020
CARES ACT & PPP Update June 18	Kevin Gilbreath & Stephen Bedell	2020
PPP Loan Forgiveness Calculation Form May 26	Kevin Gilbreath & Stephen Bedell	2020
What To Do When Service Traffic Slows Down	Ed Kovalchick	2020
Tips on Deploying a Virtual Online F&I Process	Becky Chernek	2020
Mid-Stream Changes & Requirements COVID-19 Economic Relief CARES Impact and Tax Aspects for Dealerships	Kevin Gilbreath & Stephen Bedell	2020
Keep the Balance Sheet Health – Identify and Liquify Your Frozen Assets	Christine Andrews & Rob Campbell	2020
Learn How Some Dealers are Winning Big in Today’s Internet-Efficient Used Car Marketplace	Ed French	2020
How Service Depts are Adjusting to Doing Business During the COVID 19 Crisis	Steve Kwiatkowski	2020
COVID-19 Economic Relief – CARES Impact and Tax Aspects for Dealerships	Joe Magyar & Stephen Bedell	2020
Coronavirus Update: Improving Salesperson Efficiency & Productivity in a Virtual Environment	Joni Stuker	2020
Health Check: Dealership Process for IRS Form 8300	Christine Andrews & Rob Campbell	2020
What Auto Dealers Can Learn from Dealership Live! Analytics & “Moneyball” Strategies	Rob Ristagno	2020
Health Check: Dealership Accounts Receivable	Christine Andrews & Rob Campbell	2020
Legal Challenges for Auto Dealers in 2020	Eric Chase, J.D.	2020
Effective Labor Rate Management & Control	Ed Kovalchick	2020
December 9 New Ideas for Overcoming Staff & Inventory Shortages	Brooke Samples	2021

2019

Title	Expert	Year
Everything Auto Dealers Need to Know about IRS Form 1099	Rob Campbell & Nicole DeRosa, CPA	2019
End-of-Year Accounting… Process and Checklist	Rob Campbell	2019
Health Check: Dealership TeleCom Choices	Phillip Sherman	2019
Navigating the Dealership Business in Volatile Times	Alan Haig	2019
The Key Performance Indicators for Today’s Used Car Market	Ed French	2019
Health Check: Your Quick Service Operation	Rob Kealey	2019
Health Check: Service Lane	Rob Kealey	2019
Health Check: Parts Physical Inventory	Mark Payne	2019
Health Check: Dealership Accounts Payable	Christine Andrews & Rob Campbell	2019
Health Check: Warranty Administration	Rob Campbell	2019
Health Check: Automotive Digital Marketing	Glenn Pasch	2019
Health Check: Dealership Body Shop	Gary Edwards	2019
Health Check: General Manager’s Office	Jeff Sacks	2019
Health Check: Dealership Cyber Security	Erik Nachbahr	2019
Health Check: How Healthy is Your Parts Dept?	Chuck Hartle’	2019
Health Check: Used Vehicle Departments	Ed French	2019
Health Check: Taking Stock of Your F&I Department	Becky Chernek & Ted Ings	2019
Health Check: BDC Organization & Effectiveness	Joni Stuker	2019
How Auto Dealers are Benefitting from “Ride-Share” Drivers	Brian Benstock	2019
Dealership Accounting Office Health Check	Brooke Samples	2019
How to Write a Killer Business Plan for Service Improvement	Don Tipton	2019
Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management	Jodi Kippe & Steve Wojcicki	2019
Internal Dealership Controls to Prevent Theft and Embezzlement	Jeremy Epstein & Maya Sutanto	2019
Planning for Huge Changes in Auto Retailing	Alan Haig	2019
The Legal Minefield for Auto Dealers in 2019	Eric Chase, J.D.	2019
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2019
How to Find, Hire and then Keep Highly Productive BDC Reps	Joni Stuker	2019

2018

Title	Expert	Year
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019	Brooke Samples	2018
Accounting Consolidation for Multi-Location Dealer Groups	Jodi Kippe & Kara Perkins	2018
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer	Don Tipton	2018
7 Point Checklist for CRM Choice & Due Diligence	Stefan Drechsel	2018
How Healthy is Your Service Department? Let’s Perform a Check Up	Ed Kovalchick	2018
Accounting Best Practices: Mastering the One-Day End-of-Month Closing	Brian Brueggeman, CPA	2018
Fearless Firing…Effective, Confident, Humane	Charles Feuss J.D.	2018
How F&I Reinsurance Provides Value after Tax Reform	Joe Magyar	2018
Keeping Pace with New Technologies for the Auto Dealership	Erik Nachbahr	2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans	Ray Branch	2018
6 Internal Theft Scams that were Surprisingly Successful	Christine Andrews & Rob Campbell	2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future	Ed Kovalchick	2018
Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report	Alan Haig and Kevin J. Nill	2018
The Exceptional Service Advisor	Don Tipton	2018
The Habits & Practices of the Exceptional General Manager	Jeff Sacks	2018
How to Balance the Parts Department Checkbook	Rob Campbell	2018
How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department	Don Tipton	2018
Due Diligence Essentials for Buyers and Sellers	Thomas England & Jonathan Wilke CPAs	2018
Why Many Dealership BDCs Fall Short & How to Fix It	Joni Stuker	2018
2018 Update: Habits & Practices of the Exceptional Service Manager	Ed Kovalchick	2018
Auto Dealership Staffing Metrics	Brooke Samples	2018
Business Math and Financial Analysis for Service Managers	Rob Campbell	2018
IT Horror Stories - Breaches Costing Auto Dealers Big Losses of Data and Money	Erik Nachbahr	2018
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers	Brooke Samples	2018
What Auto Dealers Need to Know about IRS Form 8300	Terri Harris	2018
Preventing Sexual Harassment in the Dealership	Charlie Feuss J.D.	2018
How to Manage Auto Dealership Online Reviews	Jon Eyre & Matt Boyce	2018
U.S. Tax Reform - What’s In There for Auto Dealers?	Joseph Magyar CPA & Natalie Frenier CPA	2018

2017

Title	Expert	Year
Building a BDC to Boost Service & Parts Profits	Joni Stuker	2017
What’s New in Auto Sales Automation - What Works? - What is Worth the Cost?	Stefan Drechsel	2017
Succession/Exit Part 2: Maintaining Income & Control While Engaging in a Gifting Strategy	Don Hannahs, CFP® & Chris Dionot, J.D.	2017
Fighting Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management	Jodi Kippe & Steve Wojcicki, CPA	2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017	Chuck Hartle'	2017
How to Attract & Reward Key Employees Via Compensation, Profit Participation and/or Ownership	Joe Magyar and Tim Daum	2017
Forecasting – Why Fresh Ideas and New Perspectives are Needed for Success in 2018	Brooke Samples	2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process	Greg Criss	2017
Successful Succession Planning for Today’s Auto Dealers	Don Hannahs	2017
Basics Of Employee Handbooks in Auto Dealerships Today	Charles Feuss, J.D	2017
In-House Process for Preparing Future GMs and Dealers for Your Auto Group	Steve Nickelsen	2017
Mega-Trends Impacting Auto Retail Today… Highlights from the Haig Report	Alan Haig	2017
How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor	Steve Kwiatkowski	2017
New Spear Phishing Threats and Tips to Reduce the Risk of an Attack at Your Dealership	Erik Nachbahr	2017
How to Apply for Retail Rates for Factory Reimbursed Warranty Claims	Rob Campbell & Lou Young	2017
New Electronic Service Department Applications. What You Need to Know	Stefan Drechsel	2017
How to Build a Killer Business Plan for Service	Don Tipton	2017
How to Detect and Prevent Internal Theft	Brooke Samples	2017
The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements	Christine Andrews & Rob Campbell	2017
Internet Ups: Guiding the Prospect from Email to Phone to Your Showroom	Joni Stuker with Ryan Bongard	2017
Why 70% of Used Car Depts Underperform … and How to Unlock Your Real Used Vehicle Potential	Steve Nickelsen	2017
Focusing on Talent Management to Improve Dealership Operations	Kevin Baumgart	2017
Telecom Technology Update: Cloud or Hardware…Which is Best for You	Phillip Sherman	2017
How to Benefit from Tablets on the Service Drive	Greg Criss	2017
Effective Labor Rate Control and Management… The Art & The Science	Ray Branch	2017
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer	Don Tipton	2017
The Power of a Blended BDC to Drive Sales for the Entire Dealership	Joni Stuker	2017
How to Ride the Wave to Digital F&I Retailing	Becky Chernek	2017
How to Control Your Marketing & Ad Budget Using Moneyball Strategies	Jim Flint	2017
Ideal Pay Plans for General Managers	Jeff Sacks	2017
Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT	Charlie Feuss J.D	2017
How to Get More Smart Data From Your DMS	Brooke Samples	2017

2016

Title	Expert	Year
Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure	Max Zanan	2016
Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign	Chris Hil	2016
How to Forecast & Budget for a Potential Downturn	Mark Ludwig	2016
How to Strap a Rocket to Your Service Department	Don Tipton	2016
How to Effectively Use Video on Tablets in the Sales Process	Bruce Polkes and Mark Pantages	2016
How to Find, Hire and then Keep Highly Productive BDC Reps	Joni Stuker	2016
What Used Vehicles You Should Inventory to Maximize Sales & Profits	Steve Nickelsen	2016
How to Use the Power of the Dealership's Career Site to Attract Talent and Reduce Costly Turnover	Kevin Baumgart	2016
Innovative Techniques for Recruiting and Keeping Service Technicians	Greg Criss	2016
How to Turn Balance Sheet Profits into Hard Cash	Brooke Samples	2016
Cybersecurity - Evaluating Risk & Protecting Your	Joe Riccie CPA & Seth Danberry	2016
How to Protect the Dealership Against Sudden DMS Price Increases and Policy Changes	Paul Gillrie	2016
How to Strap a Rocket to Your Used Car Department	Steve Nickelsen	2016
Accounting Office Consolidation for Multi-Location Dealer Groups	Jodi Kippe & Kara Perkins	2016
Service Price vs Value: How to Win Over Your Customers and Your Service Advisors	Rob Campbell	2016
Prospecting: How to Generate 1/3 of Your Monthly Sold Vehicles from this Category	Joni Stuker	2016
"Geo-fencing" Offers Auto Dealers Amazing Access to Cell Phones of Customers and Prospects	John Possumato	2016
How to Increase Sales and Profits from CPO Vehicles	Jim Flint	2016
How to Avoid Physical Parts Inventory Horror Stories	Mike Nicholes	2016
Tips on How and Why to Hire Millennials (Gen Y) for Your Auto Group or Store	Kevin Baumgart	2016
7 Absolutely Essential Service Management Key Indicators	Rob Campbell	2016
How, Why & When to Create Your Own Captive Insurance Company	Kevin Gilbreath, CPA, CFP Senior Tax Mgr	2016
Independent Auto CRMs vs. DMS CRMs? How to Make an Informed Choice… Which is a Better?	Stefan Drechsel	2016
Expense Control…When Sales are Soaring… Many Lose Focus on Controlling the Controllable	Brooke Samples	2016
Advanced Body Shop Management - Focusing on Marketing and Profits	Gary Edwards	2016
The Service Pricing Challenge: How to Leverage Your Competitiveness for Marketing & Retention Success	Les Silver	2016
How Your Dealership Business Plan May be Eroding the Value of Your Automotive Enterprise	Stuart McCallum & Steve Schumacher, ASA, CPA	2016

2015

Title	Expert	Year
Guiding Your Team to Success… The Management Magic of One-on-One Coaching	Steve Nickelsen	2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement	Brooke Samples	2015
Dealership Valuation - "Blue Sky" is Not What It Used to Be	Steve Schumacher, CPA, ASA & Stuart McCallum	2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards	Greg Criss	2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits	Rob Campbell	2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know	Charles Feuss J.D.	2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts	Chuck Hartle'	2015
Service Menu Design & Profit Structuring…Art & Science	Ray Branch	2015
Dealership IT Managers - 5 Top Sure-Fire Bottom Line Builders	Erik Nachbahr	2015
General Managers - 5 Top Sure-Fire Bottom Line Builders	Jeff Sacks	2015
BDC Managers - 5 Top Sure-Fire Bottom Line Builders	Joni Stuker	2015
Sales Managers: 5 Surefire Quick Fixes for Immediate Profit Improvement	Steve Nickelsen	2015
Expense Control - How to Benefit with a "Sourcing Plan"	Doug Austin	2015
Service Mgrs - 5 Top Sure-Fire Bottom Line Builders	Rob Campbell	2015
Top 10 Digital Marketing Mistakes for Auto Dealers	Nan Mossey	2015
Dealership Controllers: How to Financially Triage and Cure Poor Performance in Key Departments	Rob Campbell & Christine Andrews	2015
Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits	Greg Criss	2015
Habits and Practices of the Exceptional Parts Manager	Mike Nicholes	2015
How to Reconcile & Explain Differences Between the Sales/CRM Gross and the Accounting Gross	Sandi Jerome	2015
Habits & Practices of the Exceptional Body Shop Manager	Gary Edwards	2015
dvanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions	David Summers	2015
Habits & Practices of Exceptional BDC Managers	Joni Stuker	2015
Habits & Practices of Exceptional F&I Managers	Becky Chernek	2015

2014

Title	Expert	Year
How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results	Steve Nickelsen	2014
Effective Pay Plan Formulas that Achieve Results	Jeff Sacks	2014
Fixing the F&I Bottleneck… to Satisfy the Customer's Needs and Demands Without Killing Profit	Becky Chernek	2014
Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System	Chuck Hartle'	2014
The 5 Key Habits of Super Star Controllers & Office Managers	Sandi Jerome	2014
7 Essential Service Department Measurements	Rob Campbell	2014
Habits and Practices of the Exceptional Used Vehicle Manager	Steve Nickelsen	2014
Benchmarks and Key Performance Indicators… A Deeper Look at this "Every Manager" Tool	Brooke Samples	2014
Effective Dealership BDCs… What's Working & What to Avoid	Joni Stuker	2014
How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!	David Summers	2014
Driving Dealership Profit - Five Key Factors Holding You Back…and How to Fix Them Now!	Sandi Jerome	2014
Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail	Rob Campbell	2014
How to Use "Captive Insurance" to Manage Risk… Generate Cash Flow & Tax Benefits	Joe Magyar CPA	2014
New NLRB "Quickie Election" Rules Make Dealers Vulnerable	Steven Bernstein J.D.	2014
What's New in Pre-Employment Screening…Background Checks and Interviewing Just Got Tougher	Charles Feuss J.D.	2014
Keys to Shrinking WIP and Unapplied Labor	Rob Campbell	2014
Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants	Greg Criss	2014
Dealership Financial Statement Analysis - The Advanced Course	Ron Sompels CPA	2014
Dept of Labor - Wage & Hour Enforcement…What Car Dealers Need to Know	Penny Phillips, J.D.	2014
Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail	Chuck Hartle'	2014
How to Plan & Conduct a Strategic Planning Process A Six-Step Process that Insures Results	Steve Nickelsen	2014
The Data-Driven Advantages of Operational vs Financial Analysis	Sandi Jerome	2014
How to Match Service Marketing to Your Service Process for Maximum ROI	Don Reed	2014

2013

Title	Expert	Year
How to Avoid the Costly Threats from Pirated Software Audits and Criminal Crypto Viruses	Erik Nachbahr	2013
LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network	Stephen Murphy	2013
BluePrinting the Body Shop… A Process for Improving Efficiency & Profits	Greg Criss	2013
Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!	Rob Campbell and Sebastian Banchitta	2013
How to Self-Audit Your Own F&I Process & Compliance	Terry Dortch	2013
Google Adwords…Tricks of the Trade to Get the Best Bang for your Digital Ad Bucks	Nan Mossey	2013
Key Performance Indicators - The "Keys" to Professional Dealership Management & Growth	Jeff Sacks	2013
How to Harness 21st Century Technology for Increases in Staff Efficiency, Computer Security & Cost Control	Erik Nachbahr	2013
How to Generate Your Own Sales Leads by Effective Prospecting Via the BDC and Beyond!	Joni Stuker	2013
How to Avoid the Bermuda Triangle of Advertising Expense in Your Dealership or Group	Jim Flint	2013
Video Marketing Strategies That Sell Cars	Brian Pasch	2013
Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver	Greg Criss	2013
New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives	Chuck Hartle'	2013
mprove your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!	Lloyd Schiller	2013
Seven "Ps" for Success in Accessory Sales	Sidney Haider	2013
A Follow-Up Process to Increase Vehicle Sales to Unsold Internet Leads	Jennifer Suzuki	2013
What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting	Brooke Samples	2013
New Trends in Automotive Sales Force Management - Recruitment, Compensation & Management Style	Steve Nickelsen	2013
Do-It-Yourselfer’s Guide to Reducing Online Marketing Expenses (and How to Do More with What You Do Spend)	Adam Gillrie	2013
What Variable Department Managers Need to Know About the Financial Statement	Sandi Jerome	2013
Social Media Policy Update - The Rules Have Changed Again!	Penelope Phillips, J.D.	2013
Advanced Google Analytics for Auto Dealerships	Brian Pasch	2013
De-Mystifying Social Media Marketing for Auto Dealerships	Christine Rochelle / Darrah Raneri	2013
Basic Google Analytics 101 for Auto Dealers – How to Get Started!	Glenn Pasch	2013
How Some Dealers are Capturing 40+ Additional Units by Selling Cars On the Service Drive!	Wade Berquist	2013
Six "Pulse" Reports to Measure Parts Inventory Health	Chuck Hartle'	2013
Sales Tax Audits in Dealerships… Large 6 & 7-Figure Judgments are Becoming More Common	Joseph Roznai, CPA	2013
How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department	Greg Criss	2013

2012

Title	Expert	Year
How to Analyze Your DMS Billing and Systematically Reduce Costs!	Paul Gillrie	2012
Best Practices for Using Benchmarks to Drive Improved Dealership and Departmental Results	Phil Kent: CPA	2012
21st Century Process for Closing More Sales - For Sales & Internet Managers!	Jennifer Suzuki	2012
Advanced Effective Labor Rate Engineering!	Ray Branch	2012
What Dealers, GMs and Controllers Need to Know About the Parts Dept! And why Parts Mgrs need to keep them informed!	Mark Payne	2012
How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs	Sandi Jerome	2012
How to Achieve & Maintain 100% Service Absorption.	Steve Nickelsen	2012
Twitter for Car Dealers 101: How to Generate Site Traffic and Leads	Brittany Richter	2012
The Best Practices of the Very Best Parts Advisors	Richard Owen	2012
How to Safeguard Your DMS - FTC Enforces Against Georgia Dealer Because of "P2P" Software Exposed Consumer Data	Erik Nachbahr	2012
How to Fine-Tune the New Vehicle Departments to Spot Weaknesses and Supercharge Results	Brooke Samples	2012
Business Development Centers - Industry Best Practices.	Cory Mosley	2012
Internet Ups: Guiding the Prospect from Email to Phone to Showroom	Jennifer Suzuki	2012
How to Fine-Tune and Improve Performance in Your Service Department	Don Tipton	2012
How to Evaluate Parts Department Performance - A Consultant's View	Richard Owen	2012
When Hiring- Pre-Employment Process - Pick the Right Candidate	Penny Phillips, J.D.	2012
Financial Statement Analysis for Dealership Department Managers	Ron Sompels, CPA	2012
How to get to 30% Net-to-Gross…A Plan Based on Dealership Case Studies	Steve Nickelsen and Steve Probst	2012

Pre-2012

Title	Expert	Year
Business Math for Parts Managers	Rob Campbell & Andrew Appow CPA	2011
How to Maximize the Value of Your Dealership or Dealer Group	Kevin R. Yeanoplos James L. (Butch) Williams	2011
Mike Nicholes Presents: Benchmarks from the Best Parts Managers	Mike Nicholes	2011
Managing & Selling to Gen “Y” in the Dealership & Why it’s Important	Mark Rikess	2011
7 Often Missed Profit Opportunities for your Business Development Center	Joni Stuker	2011
Converting E-mail Ups to Showroom Appointments	Jerry Thibeau	2011
Car Dealers and the Family and Medical Leave Act	Penny Phillips	2011
Parts Inventory Reconciliation Part II – The Advanced Course	Rob Campbell	2011
Prospecting: 25 Ways to Create New Customer Showroom Appointments	Bill Forbes	2011
How Top-Level Managers can Effectively Lead Service and Parts Operations	Jeff Sacks	2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday	Richard Owen	2011
Dealership Expense Evaluation and Control – Sandi Jerome Style	Sandi Jerome	2011
How to Stop Losing Service Work due to After-Market Competitors	Rob Campbell	2010
Six Profit Leaks in New and Used Sales Departments - and How to Plug Them Right Now!	Steve Nickelsen	2010
Tips and Tactics for Converting Phone Ups to Appointments	Jerry Thibeau	2010
Service Departments Winning Back 2nd & 3rd Owner Vehicles	Ed Kovalchick	2010
Zen and the Art of Time & Multi-Task Management for Today's Super Controller	Sandi Jerome	2010
Improving Service Menus Without Giving Away the Profit	Ray Branch	2010
Nine Myths & One Truth about Dealership Insurance	Roger Beery	2010
A Business Development Plan for Service & Parts	Richard Owen	2010
Unclaimed Property Audits Target Auto Dealers	Marc Grossman, J.D., LL.M	2010
Getting a Grip on Dealership Energy Expenses	Robert Davis and Rudy Thomas	2010
Tools for General Managers: How to Manage Fixed Ops and Accounting	Jeff Sacks	2010
How to Get Your Banker to Say Yes!	Dave Jarrett and Jodi Kippe	2010
Building Service Sales with the “WalkAround”	Tyler Robbins	2009
Creating a Compensation Plan for your Dealership - Plus What's New in Pay Plans	Mike Bowers	2009

Back To Menu