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DEALERSEDGE VAULT CATALOG

All Topics

2009 - Present

Topics for Fixed Management

Each Topic Provided in These Formats...
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Topics for Variable Management

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Topics for Senior Management

2022-2024

Title
Expert
Year
Events
April 25 Build Your Dream Team: Mastering Key Employee Acquisition, Engagement and Retention
Neal Wicks and Tim Daum
2024
May 16 Strategies for Maximizing F & I Revenues in a Changing Automotive Landscape
Rebecca Chernek
2024
Recent Uploads
April 18 Expense Control: Targeting Profitable Categories for 2024
Brooke Samples
2024
March 21 Digital Marketing Lead Source Analysis
Ed French
2024
March 14 Geo-Fencing: A Powerful Tool That Can Give Your Dealership An Edge
Steve Kwiatkowski
2024
February 29 How to Plan and Manage a Pay Per Click Campaign
Alex Melen
2024
February 22 Effective BDC Metrics and Goals
Joni Stuker
2024
February 8 Effective Design and Manpower Requirements for Impactful Social Media Marketing
Kymber Heinze
2024
January 18 How Dealerships can Employ Email and SMS Marketing Effectively
Ashley Ismailovski
2024
January 10 Driving into the Future: Our 2024 Industry Outlook
Alan Haig
2024
December 14 What Auto Controllers Have to Pay Attention to in January of the New Year
Brooke Samples
2023
December 7 Closing the Books on 2023: A Step-by-Step Process
Brooke Samples
2023
November 9 Capture Record Net Profits Through Expense Management
Brooke Samples
2023
October 26 Danger Signs In Your Used Car Inventory
Ed French
2023
September 21 Trends Impacting Automotive Retail in 2023
Alan Haig
2023
September 7 A Secure Solution For Dealerships To Receive Customer Files
Erik Nachbahr
2023
July 27 Exploring Daily Operating Control (DOC) and Dashboards for KPI Monitoring and Financial Control
Rob Campbell and Yvette Antoniou
2023
July 20 How to Reignite Dormant Leads in your CRM with State of the Art AI- Artificial Intelligence
Vikrant Pathak
2023
June 22 Case Study: How Good Brothers Dodge Changed their Service Process and Doubled Sales per R.O.
John Sheriff and Steve Kwiatkowski
2023
June 8 Telecom Solutions for Auto Dealerships
Phillip Sherman
2023
April 27 Digital Automotive Search Marketing Update
Alex Melen
2023
April 11 ChatGPT Opportunities for Auto Dealerships What You Need to Know NOW!
Alex Melen
2023
March 30 Balance Sheet Health Turn Assets Into Profits & Paper Profits into Liquid Cash
Brooke Samples
2023
March 16 FTC Safeguards Rule – An Important Update
Erik Nachbahr
2023
February 16 Car Dealers: What to Expect in 2023…
Alan Haig
2023
February 9 General Manager Pay Plan Winning Strategies
Ed French
2023
January 12 Everything Auto Dealers Need to Know about IRS Form 1099-NEC
Rob Campbel & Kristin Reese-Scalabrino
2023
December 15 Service Management: When Pay Plans Go Off Track
Rob Campbell & Michele D’Antonio
2022
December 1 How To Maximize Your Warranty Reimbursement Rates
Rob Gehring & Doug Thompson
2022
November 10 Parts Management: Forced Stock Identification and Control
Chuck Hartle’
2022
October 6 BDC Pay Plan Options… Defining an Effective Pay for Performance System
Joni Stuker
2022
October 11 Service Advisor Pay Plan Options… Defining Real Pay for Performance
Rob Kealy
2022
September 20 Pay Plan Metrics and Engineering for Parts Managers
Chuck Hartle’
2022
August 25 Monthly Process to Validate Your Parts Inventory Value to the General Ledger
Chuck Hartle’
2022
August 18 Increased IRS Enforcement – Form 8300 – Needs Review
Rob Campbell and Jennifer Moylan
2022
August 11 Re-Engineering Used Vehicle Manager Pay Plans
Ed French
2022
July 28 The Future of Your Franchise?
Alan Haig
2022
F&I Pay Plan Options and Choices
Becky Chernek
2022
June 16 BDC Managers: Adjusting to a Changing New and Used Vehicle Marketplace
Joni Stuker
2022
June 10 General Managers: What to Know and How to Manage Fixed Operations Departments
Rob Campbell
2022
May 19 Buying and Selling in a Hot Market
Alan Haig
2022
May 12 Used Car Challenges in 2022 – New Plan Needed
Ed French
2022
April 28 Dealership Disaster Recovery Planning
Brooke Samples
2022
April 21 Future of Dealership Body Shops
Gary Edwards
2022
March 24 Seeking the Best Organizational Design for Your Auto Group Future
Alan Haig
2022
March 17 How to Become a Trusted Service Advisor Word Tracks for Success
Greg Criss
2022
February 17 Used Car Inventory & Margin Challenges in a Deflating 2022 Market
Ed French
2022
February 10 BDC Challenges of Selling from a Limited Inventory – Q&A with Joni
Joni Stuker
2022
January 13 Legal Challenges for Auto Dealers in 2022
Eric Chase
2022
January 6 New FTC Safeguard Rules Become Mandatory in 2022
Erik Nachbahr
2022

2020

Title
Expert
Year
End-of-Year Accounting Process and Checklist Update
Philip Craft CPA and Christine Andrews
2020
Tax Planning: Unique & New Tips for 2020-21
Brian Wallace CPA and Rob Campbell
2020
Golden Handcuffs: How to Attract, Reward and Keep Key Managers
Joe Magyar and Veena Murthy
2020
Habits and Practices of the Exceptional Automotive Controller
Christine Andrews and Rob Campbell
2020
Forecasting – What Must Change for Dealership Growth in 2021
Brooke Samples
2020
5 Steps to Sourcing Used Inventory
Joni Stuker
2020
How Digital Marketing Has Changed Post-COVID
Glenn Pasch
2020
Back to Basics: How to Explain and Reconcile Sales Gross Calculations… CRM vs Accounting
Christine Andrews & Rob Campbell
2020
Back to Basics: Excellence in Parts Dept Performance by the Numbers
Brooke Samples
2020
New Normal: Legal Obligations and Duties for Auto Dealers
Eric Chase J.D.
2020
CARES ACT & PPP Update June 18
Kevin Gilbreath & Stephen Bedell
2020
New Normal: Sales/Customer Communications
Joni Stuker-Davis
2020
PPP Loan ForgivenessCalculation Form
Kevin Gilbreath & Stephen Bedell
2020
What To Do When Service Traffic Slows Down
Ed Kovalchick
2020
Tips on Deploying a Virtual Online F&I Process
Becky Chernek
2020
Mid-Stream Changes & Requirements COVID-19 Economic Relief CARES Impact and Tax Aspects for Dealerships
Kevin Gilbreath & Stephen Bedell
2020
Keep the Balance Sheet Health – Identify and Liquify Your Frozen Assets
Christine Andrews & Rob Campbell
2020
Learn How Some Dealers are Winning Big in Today’s Internet-Efficient Used Car Marketplace
Ed French
2020
How Service Depts are Adjusting to Doing Business During the COVID 19 Crisis
Steve Kwiatkowski
2020
COVID-19 Economic Relief – CARES Impact and Tax Aspects for Dealerships
Joe Magyar & Stephen Bedell
2020
Coronavirus Update: Improving Salesperson Efficiency & Productivity in a Virtual Environment
Joni Stuker
2020
Health Check: Dealership Process for IRS Form 8300
Christine Andrews & Rob Campbell
2020
What Auto Dealers Can Learn from Dealership Live! Analytics & “Moneyball” Strategies
Rob Ristagno
2020
Health Check: Dealership Accounts Receivable
Christine Andrews & Rob Campbell
2020
Legal Challenges for Auto Dealers in 2020
Eric Chase, J.D.
2020
Effective Labor Rate Management & Control
Ed Kovalchick
2020

2019

Title
Expert
Year
Everything Auto Dealers Need to Know about IRS Form 1099
Rob Campbell & Nicole DeRosa, CPA
2019
End-of-Year Accounting… Process and Checklist
 Rob Campbell
2019
Health Check: Dealership TeleCom Choices
Phillip Sherman
2019
Navigating the Dealership Business in Volatile Times
Alan Haig
2019
The Key Performance Indicators for Today’s Used Car Market
Ed French
2019
Health Check: Your Quick Service Operation
Rob Kealey
2019
Health Check: Service Lane
Rob Kealey
2019
Health Check: Parts Physical Inventory
Mark Payne
2019
Health Check: Dealership Accounts Payable
Christine Andrews & Rob Campbell 
2019
Health Check: Warranty Administration
Rob Campbell
2019
Health Check: Automotive Digital Marketing
Glenn Pasch
2019
Health Check: Dealership Body Shop
Gary Edwards
2019
Health Check: General Manager’s Office
Jeff Sacks
2019
Health Check: Dealership Cyber Security
Erik Nachbahr
2019
Health Check: How Healthy is Your Parts Dept?
Chuck Hartle’
2019
Health Check: Used Vehicle Departments
Ed French
2019
Health Check: Taking Stock of Your F&I Department
Becky Chernek & Ted Ings
2019
Health Check: BDC Organization & Effectiveness
Joni Stuker
2019
How Auto Dealers are Benefitting from “Ride-Share” Drivers
Brian Benstock
2019
Dealership Accounting Office Health Check
Brooke Samples
2019
How to Write a Killer Business Plan for Service Improvement
Don Tipton
2019
Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management
Jodi Kippe & Steve Wojcicki
2019
Internal Dealership Controls to Prevent Theft and Embezzlement
Jeremy Epstein & Maya Sutanto
2019
Planning for Huge Changes in Auto Retailing
Alan Haig
2019
The Legal Minefield for Auto Dealers in 2019
Eric Chase, J.D.
2019
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2019
How to Find, Hire and then Keep Highly Productive BDC Reps
Joni Stuker
2019

2018

Resource Topic
Expert
Year
Aligning Dealership Pay Plans to the Labor Market & Economy of 2019
Brooke Samples
2018
Accounting Consolidation for Multi-Location Dealer Groups
Jodi Kippe & Kara Perkins
2018
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2018
7 Point Checklist for CRM Choice & Due Diligence
Stefan Drechsel
2018
How Healthy is Your Service Department? Let’s Perform a Check Up
Ed Kovalchick
2018
Accounting Best Practices: Mastering the One-Day End-of-Month Closing
Brian Brueggeman, CPA
2018
Fearless Firing…Effective, Confident, Humane
Charles Feuss J.D.
2018
How F&I Reinsurance Provides Value after Tax Reform
Joe Magyar
2018
Keeping Pace with New Technologies for the Auto Dealership
Erik Nachbahr
2018
A Scientifically Proven & New Look at Fixed Ops Pay Plans
Ray Branch
2018
6 Internal Theft Scams that were Surprisingly Successful
Christine Andrews & Rob Campbell
2018
Auto Technicians: Finding, Recruiting & Training for Today and the Future
Ed Kovalchick
2018
Mega-Trends Impacting Auto Retail In 2018… Highlights from the Haig Report
Alan Haig and Kevin J. Nill
2018
The Exceptional Service Advisor
Don Tipton
2018
The Habits & Practices of the Exceptional General Manager
Jeff Sacks
2018
How to Balance the Parts Department Checkbook
 Rob Campbell
2018
How to Create a "Disney-Like" Customer Experience In Your Dealership Service Department
Don Tipton
2018
Due Diligence Essentials for Buyers and Sellers
Thomas England & Jonathan Wilke CPAs
2018
Why Many Dealership BDCs Fall Short & How to Fix It
Joni Stuker
2018
2018 Update: Habits & Practices of the Exceptional Service Manager
Ed Kovalchick
2018
Auto Dealership Staffing Metrics
Brooke Samples
2018
Business Math and Financial Analysis for Service Managers
 Rob Campbell
2018
IT Horror Stories - Breaches Costing Auto Dealers Big Losses of Data and Money
Erik Nachbahr
2018
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers
Brooke Samples
2018
What Auto Dealers Need to Know about IRS Form 8300
Terri Harris
2018
Preventing Sexual Harassment in the Dealership
Charlie Feuss J.D.
2018
How to Manage Auto Dealership Online Reviews
Jon Eyre & Matt Boyce
2018
U.S. Tax Reform - What’s In There for Auto Dealers?
Joseph Magyar CPA & Natalie Frenier CPA
2018

2017

Resource Topic
Expert
Year
Building a BDC to Boost Service & Parts Profits
Joni Stuker
2017
What’s New in Auto Sales Automation - What Works? - What is Worth the Cost?
Stefan Drechsel
2017
Succession/Exit Part 2: Maintaining Income & Control While Engaging in a Gifting Strategy
Don Hannahs, CFP® & Chris Dionot, J.D.
2017
Fighting Lower Gross Margins & Rising Costs: Solutions for Dealership Expense Management
 Jodi Kippe & Steve Wojcicki, CPA
2017
Re-Thinking the Parts Pricing Matrix to Maximize Profits in 2017
Chuck Hartle'
2017
How to Attract & Reward Key Employees Via Compensation, Profit Participation and/or Ownership
Joe Magyar and Tim Daum
2017
Forecasting – Why Fresh Ideas and New Perspectives are Needed for Success in 2018
Brooke Samples
2017
Declined Service Recommendations - Creating a Solid Follow Up Calling Process
Greg Criss
2017
Successful Succession Planning for Today’s Auto Dealers
 Don Hannahs
2017
Basics Of Employee Handbooks in Auto Dealerships Today
Charles Feuss, J.D
2017
In-House Process for Preparing Future GMs and Dealers for Your Auto Group
Steve Nickelsen
2017
Mega-Trends Impacting Auto Retail Today… Highlights from the Haig Report
Alan Haig
2017
How to Create a Professional Image on the Service Drive… Become the Customer’s Trusted Advisor
Steve Kwiatkowski
2017
New Spear Phishing Threats and Tips to Reduce the Risk of an Attack at Your Dealership
Erik Nachbahr
2017
How to Apply for Retail Rates for Factory Reimbursed Warranty Claims
Rob Campbell & Lou Young
2017
New Electronic Service Department Applications. What You Need to Know
Stefan Drechsel
2017
How to Build a Killer Business Plan for Service
Don Tipton
2017
How to Detect and Prevent Internal Theft
Brooke Samples
2017
The Auto Controller WOW Factor - 5 Sure-Fire Ways to Create Quick Store-Wide Improvements
Christine Andrews & Rob Campbell
2017
Internet Ups: Guiding the Prospect from Email to Phone to Your Showroom
Joni Stuker with Ryan Bongard
2017
Why 70% of Used Car Depts Underperform … and How to Unlock Your Real Used Vehicle Potential
Steve Nickelsen
2017
Focusing on Talent Management to Improve Dealership Operations
Kevin Baumgart
2017
Telecom Technology Update: Cloud or Hardware…Which is Best for You
Phillip Sherman
2017
How to Benefit from Tablets on the Service Drive
Greg Criss
2017
Effective Labor Rate Control and Management… The Art & The Science
Ray Branch
2017
Re-Engineering Express Service… Secrets Behind Making It Work for the Dealership & Customer
Don Tipton
2017
The Power of a Blended BDC to Drive Sales for the Entire Dealership
Joni Stuker
2017
How to Ride the Wave to Digital F&I Retailing
Becky Chernek
2017
How to Control Your Marketing & Ad Budget Using Moneyball Strategies
Jim Flint
2017
Ideal Pay Plans for General Managers
Jeff Sacks
2017
Questions & Answers About Service Advisors - Exempt or Non-Exempt - OT or No OT
Charlie Feuss J.D
2017
How to Get More Smart Data From Your DMS
Brooke Samples
2017

2016

Resource Topic
Expert
Year
Which Government Agencies are Targeting Auto Dealerships… And How to Reduce Your Exposure
Max Zanan
2016
Pay Per Click- How it Works- Basics of a Properly Managed PPC Campaign
Chris Hil
2016
How to Forecast & Budget for a Potential Downturn
Mark Ludwig
2016
How to Strap a Rocket to Your Service Department
Don Tipton
2016
How to Effectively Use Video on Tablets in the Sales Process
Bruce Polkes and Mark Pantages
2016
How to Find, Hire and then Keep Highly Productive BDC Reps
Joni Stuker
2016
What Used Vehicles You Should Inventory to Maximize Sales & Profits
Steve Nickelsen
2016
How to Use the Power of the Dealership's Career Site to Attract Talent and Reduce Costly Turnover
Kevin Baumgart
2016
Innovative Techniques for Recruiting and Keeping Service Technicians
Greg Criss
2016
How to Turn Balance Sheet Profits into Hard Cash
Brooke Samples
2016
Cybersecurity - Evaluating Risk & Protecting Your
Joe Riccie CPA & Seth Danberry
2016
How to Protect the Dealership Against Sudden DMS Price Increases and Policy Changes
Paul Gillrie
2016
How to Strap a Rocket to Your Used Car Department
Steve Nickelsen
2016
Accounting Office Consolidation for Multi-Location Dealer Groups
Jodi Kippe & Kara Perkins
2016
Service Price vs Value: How to Win Over Your Customers and Your Service Advisors
Rob Campbell
2016
Prospecting: How to Generate 1/3 of Your Monthly Sold Vehicles from this Category
Joni Stuker
2016
"Geo-fencing" Offers Auto Dealers Amazing Access to Cell Phones of Customers and Prospects
John Possumato
2016
How to Increase Sales and Profits from CPO Vehicles
Jim Flint
2016
How to Avoid Physical Parts Inventory Horror Stories
Mike Nicholes
2016
Tips on How and Why to Hire Millennials (Gen Y) for Your Auto Group or Store
Kevin Baumgart
2016
7 Absolutely Essential Service Management Key Indicators
Rob Campbell
2016
How, Why & When to Create Your Own Captive Insurance Company
 Kevin Gilbreath, CPA, CFP Senior Tax Mgr
2016
Independent Auto CRMs vs. DMS CRMs? How to Make an Informed Choice… Which is a Better?
Stefan Drechsel
2016
Expense Control…When Sales are Soaring… Many Lose Focus on Controlling the Controllable
Brooke Samples
2016
Advanced Body Shop Management - Focusing on Marketing and Profits
Gary Edwards
2016
The Service Pricing Challenge: How to Leverage Your Competitiveness for Marketing & Retention Success
Les Silver
2016
How Your Dealership Business Plan May be Eroding the Value of Your Automotive Enterprise
Stuart McCallum & Steve Schumacher, ASA, CPA
2016

2015

Resource Topic
Expert
Year
Guiding Your Team to Success… The Management Magic of One-on-One Coaching
Steve Nickelsen
2015
3 Top Game Changers for Service… for Focused, Effective and Immediate Improvement
Brooke Samples
2015
Dealership Valuation - "Blue Sky" is Not What It Used to Be
Steve Schumacher, CPA, ASA & Stuart McCallum
2015
High Customer Expectations! Earning Great CSI & Retention in the Face of Sky-High Customer Standards
Greg Criss
2015
5 Keys to Avoiding Perils of Factory and Extended Warranty Audits
Rob Campbell
2015
Labor Law Basics for Car Dealers… 4 Things You Need to Know
Charles Feuss J.D.
2015
Aging Parts Inventory - Valued Assets or Worthless Artifacts
Chuck Hartle'
2015
Service Menu Design & Profit Structuring…Art & Science
Ray Branch
2015
Dealership IT Managers - 5 Top Sure-Fire Bottom Line Builders
Erik Nachbahr
2015
General Managers - 5 Top Sure-Fire Bottom Line Builders
Jeff Sacks
2015
BDC Managers - 5 Top Sure-Fire Bottom Line Builders
Joni Stuker
2015
Sales Managers: 5 Surefire Quick Fixes for Immediate Profit Improvement
Steve Nickelsen
2015
Expense Control - How to Benefit with a "Sourcing Plan"
Doug Austin
2015
Service Mgrs - 5 Top Sure-Fire Bottom Line Builders
Rob Campbell
2015
Top 10 Digital Marketing Mistakes for Auto Dealers
Nan Mossey
2015
Dealership Controllers: How to Financially Triage and Cure Poor Performance in Key Departments
Rob Campbell & Christine Andrews
2015
Effective Recall Handling… Fulfill the Responsibilities Without Killing Service Profits
Greg Criss
2015
Habits and Practices of the Exceptional Parts Manager
Mike Nicholes
2015
How to Reconcile & Explain Differences Between the Sales/CRM Gross and the Accounting Gross
Sandi Jerome
2015
Habits & Practices of the Exceptional Body Shop Manager
Gary Edwards
2015
dvanced Parts Storage Techniques… Get More Efficiency from Existing Space Without Costly Equipment Solutions
David Summers
2015
Habits & Practices of Exceptional BDC Managers
Joni Stuker
2015
Habits & Practices of Exceptional F&I Managers
Becky Chernek
2015

2014

Resource Topic
Expert
Year
How to Coach Your Team to Success… Easy to Follow Process for Record-Breaking Results
Steve Nickelsen
2014
Effective Pay Plan Formulas that Achieve Results
Jeff Sacks
2014
Fixing the F&I Bottleneck… to Satisfy the Customer's Needs and Demands Without Killing Profit
Becky Chernek
2014
Getting All Auto Group Parts Mgrs of All OEMs on a Common Reporting System
Chuck Hartle'
2014
The 5 Key Habits of Super Star Controllers & Office Managers
Sandi Jerome
2014
7 Essential Service Department Measurements
Rob Campbell
2014
Habits and Practices of the Exceptional Used Vehicle Manager
Steve Nickelsen 
2014
Benchmarks and Key Performance Indicators… A Deeper Look at this "Every Manager" Tool
Brooke Samples
2014
Effective Dealership BDCs… What's Working & What to Avoid
Joni Stuker
2014
How to Make Parts eCommerce Work for Your Dealership… It's more than just eBay!
David Summers
2014
Driving Dealership Profit - Five Key Factors Holding You Back…and How to Fix Them Now!
Sandi Jerome
2014
Fixed Operations Pay Plans…The 5 Reasons Some Work…While Others Fail
Rob Campbell
2014
How to Use "Captive Insurance" to Manage Risk… Generate Cash Flow & Tax Benefits
Joe Magyar CPA
2014
New NLRB "Quickie Election" Rules Make Dealers Vulnerable
Steven Bernstein J.D.
2014
What's New in Pre-Employment Screening…Background Checks and Interviewing Just Got Tougher
Charles Feuss J.D.
2014
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2014
Career Paths for Service Advisors & Techs…Boost Employee Retention & Morale…Recruit Better Applicants
Greg Criss
2014
Dealership Financial Statement Analysis - The Advanced Course
Ron Sompels CPA
2014
Dept of Labor - Wage & Hour Enforcement…What Car Dealers Need to Know
Penny Phillips, J.D.
2014
Parts Profitability - A New Look at Pricing Updated for Both Wholesale & Retail
Chuck Hartle'
2014
How to Plan & Conduct a Strategic Planning Process A Six-Step Process that Insures Results
Steve Nickelsen
2014
The Data-Driven Advantages of Operational vs Financial Analysis
Sandi Jerome
2014
How to Match Service Marketing to Your Service Process for Maximum ROI
Don Reed
2014

2013

Resource Topic
Expert
Year
How to Avoid the Costly Threats from Pirated Software Audits and Criminal Crypto Viruses
Erik Nachbahr
2013
LinkedIn for Auto Dealerships…How to Build, Maintain and Safely Market to Your Contact Network
Stephen Murphy
2013
BluePrinting the Body Shop… A Process for Improving Efficiency & Profits
Greg Criss
2013
Key Performance Indicators (KPI) for Parts Managers - De-Mystifying the Financial Statement!
Rob Campbell and Sebastian Banchitta
2013
How to Self-Audit Your Own F&I Process & Compliance
Terry Dortch
2013
Google Adwords…Tricks of the Trade to Get the Best Bang for your Digital Ad Bucks
Nan Mossey
2013
Key Performance Indicators - The "Keys" to Professional Dealership Management & Growth
Jeff Sacks
2013
How to Harness 21st Century Technology for Increases in Staff Efficiency, Computer Security & Cost Control
Erik Nachbahr
2013
How to Generate Your Own Sales Leads by Effective Prospecting Via the BDC and Beyond!
Joni Stuker
2013
How to Avoid the Bermuda Triangle of Advertising Expense in Your Dealership or Group
Jim Flint
2013
Video Marketing Strategies That Sell Cars
Brian Pasch
2013
Tips for Turning Your Quick Service Lane from a Loss Leader into a Profit Driver
Greg Criss
2013
New Parts Pricing Strategies to Profitably React and Adjust to New Factory Parts Systems & Initiatives
Chuck Hartle'
2013
mprove your Service Dept 15% - 20% thru New Mgt Process and Revised Tech Compensation - Live Case Studies Revealed!
Lloyd Schiller
2013
Seven "Ps" for Success in Accessory Sales
Sidney Haider
2013
A Follow-Up Process to Increase Vehicle Sales to Unsold Internet Leads
Jennifer Suzuki
2013
What Fixed Ops Mgrs Need to Know about the Financial Statement and Analytical Reporting
Brooke Samples
2013
New Trends in Automotive Sales Force Management - Recruitment, Compensation & Management Style
Steve Nickelsen
2013
Do-It-Yourselfer’s Guide to Reducing Online Marketing Expenses (and How to Do More with What You Do Spend)
Adam Gillrie
2013
What Variable Department Managers Need to Know About the Financial Statement
Sandi Jerome
2013
Social Media Policy Update - The Rules Have Changed Again!
Penelope Phillips, J.D.
2013
Advanced Google Analytics for Auto Dealerships
Brian Pasch
2013
De-Mystifying Social Media Marketing for Auto Dealerships
Christine Rochelle / Darrah Raneri
2013
Basic Google Analytics 101 for Auto Dealers – How to Get Started!
Glenn Pasch
2013
How Some Dealers are Capturing 40+ Additional Units by Selling Cars On the Service Drive!
Wade Berquist
2013
Six "Pulse" Reports to Measure Parts Inventory Health
Chuck Hartle'
2013
Sales Tax Audits in Dealerships… Large 6 & 7-Figure Judgments are Becoming More Common
Joseph Roznai, CPA
2013
How the "All Makes/All Models" Business Plan Can Succeed in Your Service Department
Greg Criss
2013

2012

Resource Topic
Expert
Year
How to Analyze Your DMS Billing and Systematically Reduce Costs!
Paul Gillrie
2012
Best Practices for Using Benchmarks to Drive Improved Dealership and Departmental Results
Phil Kent: CPA
2012
21st Century Process for Closing More Sales - For Sales & Internet Managers!
Jennifer Suzuki
2012
Advanced Effective Labor Rate Engineering!
Ray Branch
2012
What Dealers, GMs and Controllers Need to Know About the Parts Dept! And why Parts Mgrs need to keep them informed!
Mark Payne
2012
How Lead Controllers/CFOs Can Master the Management of Multiple Dealer Group Locations and Staffs
Sandi Jerome
2012
How to Achieve & Maintain 100% Service Absorption.
Steve Nickelsen
2012
Twitter for Car Dealers 101: How to Generate Site Traffic and Leads
Brittany Richter
2012
The Best Practices of the Very Best Parts Advisors
Richard Owen
2012
How to Safeguard Your DMS - FTC Enforces Against Georgia Dealer Because of "P2P" Software Exposed Consumer Data
Erik Nachbahr
2012
How to Fine-Tune the New Vehicle Departments to Spot Weaknesses and Supercharge Results
Brooke Samples
2012
Business Development Centers - Industry Best Practices.
Cory Mosley
2012
Internet Ups: Guiding the Prospect from Email to Phone to Showroom
 Jennifer Suzuki
2012
How to Fine-Tune and Improve Performance in Your Service Department
Don Tipton
2012
How to Evaluate Parts Department Performance - A Consultant's View
Richard Owen
2012
When Hiring- Pre-Employment Process - Pick the Right Candidate
Penny Phillips, J.D.
2012
Financial Statement Analysis for Dealership Department Managers
Ron Sompels, CPA
2012
How to get to 30% Net-to-Gross…A Plan Based on Dealership Case Studies
Steve Nickelsen and Steve Probst
2012

Pre-2012

Resource Topic
Expert
Year
Business Math for Parts Managers
Rob Campbell & Andrew Appow CPA
2011
How to Maximize the Value of Your Dealership or Dealer Group
Kevin R. Yeanoplos James L. (Butch) Williams
2011
Mike Nicholes Presents: Benchmarks from the Best Parts Managers
Mike Nicholes
2011
Managing & Selling to Gen “Y” in the Dealership & Why it’s Important
Mark Rikess
2011
7 Often Missed Profit Opportunities for your Business Development Center
Joni Stuker
2011
Converting E-mail Ups to Showroom Appointments
Jerry Thibeau
2011
Car Dealers and the Family and Medical Leave Act
Penny Phillips
2011
Parts Inventory Reconciliation Part II – The Advanced Course
Rob Campbell
2011
Prospecting: 25 Ways to Create New Customer Showroom Appointments
Bill Forbes
2011
How Top-Level Managers can Effectively Lead Service and Parts Operations
Jeff Sacks
2011
How the “Best-of-the-Best” Parts Advisors Get It Done Everyday
 Richard Owen
2011
Dealership Expense Evaluation and Control – Sandi Jerome Style
Sandi Jerome
2011
How to Stop Losing Service Work due to After-Market Competitors
Rob Campbell
2010
Six Profit Leaks in New and Used Sales Departments - and How to Plug Them Right Now!
Steve Nickelsen
2010
Tips and Tactics for Converting Phone Ups to Appointments
Jerry Thibeau
2010
Service Departments Winning Back 2nd & 3rd Owner Vehicles
Ed Kovalchick
2010
Zen and the Art of Time & Multi-Task Management for Today's Super Controller
Sandi Jerome
2010
Improving Service Menus Without Giving Away the Profit
Ray Branch
2010
Nine Myths & One Truth about Dealership Insurance
Roger Beery
2010
A Business Development Plan for Service & Parts
Richard Owen
2010
Unclaimed Property Audits Target Auto Dealers
Marc Grossman, J.D., LL.M
2010
Getting a Grip on Dealership Energy Expenses
Robert Davis and Rudy Thomas
2010
Tools for General Managers: How to Manage Fixed Ops and Accounting
Jeff Sacks
2010
How to Get Your Banker to Say Yes!
Dave Jarrett and Jodi Kippe
2010
Building Service Sales with the “WalkAround”
Tyler Robbins
2009
Creating a Compensation Plan for your Dealership - Plus What's New in Pay Plans
Mike Bowers 
2009

2021

Title
Expert
Year
Understanding the Automotive Financial Statement for GMs and Dealership Department Managers
Brooke Samples
2021
How to Balance the Parts Department Checkbook
Rob Campbell
2021
Health Check: Used Vehicle Departments
Ed French
2021
Internal Dealership Controls to Prevent Theft and Embezzlement
Jeremy Epstein & Maya Sutanto
2021
Health Check: BDC Organization & Effectiveness
Joni Stuker
2021
Keys to Shrinking WIP and Unapplied Labor
Rob Campbell
2021
Habits & Practices of the Exceptional Service Manager
Ed Kovalchick
2021
Effective Pay Plan Formulas that Achieve Results
Jeff Sacks
2021
How to Write a Killer Business Plan for Service Improvement
Don Tipton
2021
9 New Ideas for Overcoming Staff & Inventory Shortages
Brooke Samples
2021
December 2 Increased Efficiency via Service Dispatching and Shop Loading
Greg Criss
2021
November 18 BDC Word Tracks for Successful Service Marketing
Joni Stuker
2021
November 11 How to Shrink & Control W.I.P. for Controllers
Rob Campbell
2021
October 28 Check List: Dealership TeleCom Options and Choices
Phillip Sherman
2021
October 14 Checklist: Switching DMS Vendors
Stefan Drechsel
2021
September 23 LIFO Reserves to be Big Issue – 2021 Taxes
Brian Wallace Rob Campbell
2021
September 9 Checklist: Buy… Sell… or Hold Decisions 2021
Alan Haig
2021
August 16 Checklist: F&I Compliance
Max Zanan
2021
August 12 Checklists: For the Exceptionally Successful Parts Manager
Chuck Hartle'
2021
July 29 Checklist: Warranty Audit Prevention and Self-Examination
Rob Campbell
2021
July 15 Checklist: Effective Service Advisor Process
Greg Criss
2021
How Management by Checklist Can Improve Productivity and Reduce Job-Related Stress
Brooke Samples
2021
April 29 Checklists For Busy & Successful Service Managers
Rob Kealey
2021
May 6 Checklists: Parts Dept Physical Inventory
Mark Payne
2021
May 13 Checklists: General Managers as Change Agents
Ed French
2021
June 3 Checklist: Dealership Cyber Security Defense
Erik Nachbahr
2021
June 10 Checklists: Business Development Center
Joni Stuker
2021
Checklist For Dealership Accounting Managers
Brooke Samples
2021
How SPACs May Soon Influence Dealership Consolidation and Buy/Sells
Stuart McCallum
2021
The Old “Road to the Sale” is Dead… Long Live the New “Road to the Sale”
Ed French
2021
Getting Beyond the Barriers of Online Selling How to Make it Personal
Joni Stuker
2021
VISA/MC Class Action Settlement and Recovery… What Auto Dealers Need to Know
Ken Staab & Mark Perlow
2021
Trends Impacting Automotive Retail in 2021
Alan Haig
2021
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